Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time Lab Support Technician to join our team in Chillicothe, IL! We offer full benefits, PTO, 401k, and more! If you take pride in delivering safe, reliable laboratory operations and enjoy supporting cutting-edge research within an extremely reputable, stable Fortune 500 company — let’s talk!

We are seeking a Lab Support Technician to join our AMT R&D organization, fully on-site in Chillicothe, IL. This is a newly added position responsible for managing the day-to-day operations of the Advanced Materials Characterization Lab. You will play a critical role in enabling safe, efficient, and reliable laboratory execution in direct support of research and development programs, working alongside a team of 15 total members with daily interaction with fellow technicians and R&D personnel.

Key Contributions & Responsibilities

• Manage laboratory operations including sample preparation, equipment coordination, replenishment of consumables, and workflow prioritization.
• Operate laboratory equipment including abrasive saws, metallographic mounting presses, automatic metallographic polishers, microscopes, and hardness testing instruments.
• Maintain clear process documentation and drive lab execution velocity while preserving quality standards.
• Champion safe work practices and ensure full compliance with all laboratory safety requirements.
• Serve as a primary communication link between the lab and AMT R&D personnel, ensuring customer needs are clearly understood and consistently met.
• Track and resolve operational issues with attention to detail and strong follow-through.
• Support continuous improvement initiatives in lab processes, organization, and responsiveness.

Team Structure & Work Environment

• You will be part of a 15-person team with daily interaction with fellow technicians and AMT R&D personnel across research and development programs.
• This is a fully on-site, lab-based role in Chillicothe, IL.

Requirements

Education & Experience

• Associate’s degree with 2+ years of relevant experience; or High School diploma/GED with 5+ years of relevant experience.
• Relevant internship experience (of a few months or more) may be counted toward the required years of experience.

Top 3 Skills

• Strong customer focus and service mindset.
• Detail-oriented with the ability to manage multiple priorities effectively.
• Demonstrated commitment to working safely in a laboratory environment.

Required Technical Skills

• Proficiency with Microsoft Office programs and ability to quickly learn lab-specific software.

Desired Technical Skills

• Prior laboratory, technical support, or operations experience is preferred.

Required Soft Skills

• Clear, professional communicator — both written and verbal — with the ability to interface effectively across technical and non-technical teams.
• Self-motivated and reliable with strong follow-through on tasks and commitments.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com