Job Description

About Intuitive Health

Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Through partnerships with respected, high-performing health systems, Intuitive Health brings its innovative care model to communities known for clinical excellence. Team members are employed by Intuitive Health and work closely alongside our partners to deliver a seamless, patient-centered experience.

About MUSC Health

MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, and exceptional outcomes. Through a growing network of care locations, they're making health care more accessible and connected for patients across the state. With over one million patient encounters each year, MUSC Health is shaping the future of health care in every region of South Carolina.

Lab Supervisor II

The Lab Supervisor II will supervise and coordinate the technical operations at Freestanding Emergency/Urgent Care Facilities to ensure that accurate and timely laboratory services are provided to assist physicians in the diagnosis and treatment of patients. Develop and implement policies and procedures for assigned area. Ensure compliance with Shands Jacksonville Policies and Procedures. Provide supervision and leadership to the staff. Work closely with other supervisors to coordinate laboratory functions. Prepare and manage assigned cost center budget. Schedule staff and make workstation assignments. Work as a technologist when necessary to perform testing. Ensure all regulatory, licensing and accreditation requirements are fulfilled for assigned areas. Perform all assigned duties in a caring and professional manner to serve as a model to create an environment where the patient and the customer are of primary importance. Travel between sites as needed and on a regular schedule.

POSITION RESPONSIBILITIES

• Supervises of the day-to-day technical operations of assigned facilities to maximize service while minimizing cost
• Ensure that accurate, adequate laboratory services are provided timely
• Use knowledge, experience, and imagination to implement change and improvements
• Travel between labs as needed and on a regular basis
• Oversee the receipt and acceptance or rejection of lab specimens
• Perform waived, moderate to high complexity procedures in hematology, chemistry, microbiology, serology, immunohematology, histocompatibility, histology, cytology and molecular areas of laboratory for the analysis, treatment and diagnosis of disease
• Operate and maintain complex laboratory analyzers
• Make independent decisions to report normal and abnormal test results. Manage blood product inventory, test system reagents and lab supplies
• In concert with the CLIA Lab Director, and CLIA Technical Supervisor to monitor and revise the Laboratory Quality Plan
• Implement quality and service improvements
• Report and respond to all technical laboratory incidents, errors or complaints in a timely manner
• Function as a delegated CLIA Technical Consultant and General Supervisor to ensure all regulatory, licensing, safety and accreditation requirements are fulfilled for assigned cost center including proficiency testing, quality controls, method verification
• Write, review and implement cost center policies and procedures for approval by the CLIA Lab Director (technical policies) or administrative director (non-technical policies)
• Ensure that Shands Jacksonville polices are enforced. Perform personnel actions including hiring recommendations, performance evaluations, initial training, competency assessments, remedial and disciplinary actions
• Oversee and complete payroll functions. Schedule staff and make workstation assignments.
• Ensure that laboratory staff are supported and prepared to serve our customers. Develop self and individuals to optimize effectiveness. Assist with and monitor student educational activities.
• Represent laboratory management in meetings and on committees
• Work cooperatively with others to achieve organizational goals
• Perform all assigned duties in a caring and professional manner, serving as a model to create a customer focused environment
• Prepare, implement, and control the cost center budget in conjunction with the Laboratory Administrative Director
• Evaluate analyzers, software and test systems for capital purchase, lease and reagent rental agreements.
• Communicate effectively with administration and Leadership
• Follow and enforce all company policies
• Participate in monthly governing board and quarterly quality assurance meetings
• Ensure adherence to all law and regulations regarding employment, affirmative action, HIPAA, safety and drugs
• Rotate weekend supervisor call coverage
• Attend staff meetings and complete mandatory training
• Adhere to dress code, core values, policies & procedures, time & attendance guidelines and confidentiality
• Perform all other duties assigned by management within job specifications

Qualifications

COMPETENCIES

• Excellent interpersonal and communication skills
• Ability to work well under pressure to complete deadlines
• Demonstrate appropriate computer skills
• Technically competent in principles and procedures of assigned laboratory disciplines
• Understanding of laboratory regulatory issues
• Quality focus

REQUIRED EDUCATION

Bachelor’s degree in health care administration, business administration, or a related field is preferred. Master’s Degree is preferred.

REQUIRED SKILLS

• Ability to effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Written communication

REQUIRED EXPERIENCE

• Must have experience to meet CLIA requirements for Technical Consultant and General Supervisor (dependent on credentials)
• 5 or more years’ experience as a Technologist
• Previous supervisor experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Licensed as a Clinical Laboratory Supervisor in at least Chemistry, Hematology, Microbiology and Immunohematology (Blood Bank)
• ASCP or AMT certified as a Medical Technologist
• National certification from ASCP Board of Certification (BOC) for assigned work areas preferred
• CPR Certification required.
• Exceptional communication skills and leadership skills are required.
• Solid work history.

PHYSICAL DEMANDS

This job operates in a healthcare setting. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position would require moderate noise from phones, computers, printers and medical equipment. This position requires intermittent physical activity, including standing, walking, bending, kneeling, stooping and crouching as well as lifting and supporting patients.

Additional Information

Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.