Job Description

JOB RESPONSIBILITIES

Referral Lab Processing - Perform routine referral specimen processing and procedures at acceptable levels of competency on a timely basis. Knowledge of testing requirements, as well as ability to correctly select reference laboratory. Identify technical and specimen related problems or discrepancies. Document all required reference laboratory information accurately, completely and on a timely basis using the correct reference lab requisition, on-line service or interface. Provides courteous and timely customer service. Performs various functions using the Laboratory Information System and Hospital Information System.

Documentation – Labs- Performs scanning of result documents competently when necessary. Performs and documents Quality Assurance procedures, such as pending test list, work list review, etc. Assists in the maintenance, revision and expansion of procedure manuals and ancillary manuals. Maintains full documentation of issues and concern brought forward reference labs and referring clients.

Customer Service and Lab Support - Informs customers/patients of unavoidable delays as soon as possible, apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem, resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system, or adding on additional tests. Assists in retrieving, receiving, verifying, and uploading results from reference laboratories or to clients when necessary. Regularly and conveniently available to provide services to meet the needs have families, clients, and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body. Maintain current and full knowledge of the laboratory functions supports and provides education and assistance to peers and clients on the workflows for accessing reference lab services.

Collaboration- Work collaboratively/cooperatively with others to achieve goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peer/colleagues and clients. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division, organization, and external clients.

Communication – Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across stakeholders regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary.

JOB QUALIFICATIONS

Associates degree in Medical Laboratory Technology, Chemical or Biological science OR equivalent combination of education and experience
3+ years of work experience in a related job discipline and Experience in a laboratory setting

Preferred: Certified MLT through national certifying agency

Primary Location

Burnet Campus

Schedule

Full time

Shift

Day (United States of America)

Department

Lab Administration

Employee Status

Regular

FTE

1

Weekly Hours

40

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status

$23.90 - $29.88

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

  Cincinnati Children's is:

• Recognized by U.S. News & World Report as a  top 10  best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding

• Recognized as one of America’s Best Large Employers  (2025) , America’s Best Employers for New Grads (2025)

• One of the nation's  America’s Most Innovative Companies as noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employer as noted by the  National Organization on Disability

• Magnet® designated for the fourth consecutive time by the  American Nurses Credentialing Center (ANCC)

 We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability