Job Description

At BIIE you will be part of a mission to build translational solutions to improve global child health. We use Benchling as our Electronic Lab Notebook and Laboratory Information Management System (ELN/LIMS) to power our R&D data management. As the institute grows, we are looking for a Lab Informatics Associate to join our Lab Automation and Digitalization team and help ensure our researchers can capture, manage, and find their experimental data with ease. This is a hands-on support role: you will work directly with scientists at the bench, help maintain and improve our Benchling environment, and grow into a trusted resource for the entire institute.

Tasks

• User Support & Ticket Triage: Serve as a first point of contact for Benchling-related questions from scientists. Ensure every request has clear requirements, triage effectively, and delegate and track advanced tickets to the engineering & applications experts.
• Inventory Management & Labelling: Own the day-to-day operation of Benchling's inventory and container-tracking modules. Ensure labelling standards are followed across research groups, troubleshoot barcode/label issues, and propose improvements to inventory workflows.
• Champions Meeting Support: Help plan and coordinate the regular Benchling Champions meetings – source agenda items from research groups, take structured notes, and track follow-up action items to completion.
• User Onboarding & Training: Deliver onboarding sessions for new BIIE members, walking them through Benchling basics, institute conventions, and best practices for electronic lab notebooks. Develop and maintain training materials and quick-reference guides.
• Requirements Gathering (Learning): Shadow senior colleagues in requirements-engineering sessions with scientists. Learn to document user needs, translate them into configuration requests, and contribute to the continuous improvement of BIIE's data model.

Requirements

• Master's degree in a Life Science–related field (biology, biochemistry, bioengineering, or similar). Basic hands-on laboratory experience is essential.
• Systematic, organized mindset with attention to detail – comfortable maintaining structured data and following defined processes.
• Demonstrated experience using an ELN and/or LIMS in a research setting. Familiarity with Benchling is a strong plus.
• Strong communication skills: able to explain technical workflows to scientists and document procedures clearly.
• Eagerness to learn requirements engineering, data and process modelling, automation tools and basics in software development.
• Interest to build skills in change management, expectation management, navigating uncertainty and bringing structure to evolving research operations.
• Fluency in English in a professional environment.

Benefits

This role offers a clear growth path: you will develop skills in scientific data management, requirements engineering, and change management while working alongside world-class researchers. We offer a competitive salary and benefits package (generous pension fund contributions, flexible working arrangements, including home office options, half-fare travelcard/Halbtax), support for professional development and continuous Benchling training from our experts.

Apply today to shape how a pioneering institute captures and leverages its research data.