Full time
Day ShiftAt MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.
MercyOne Dubuque is the leading hospital in the tri-states, offering the only comprehensive cardiology center and Level II regional neonatal intensive care unit in the area as well as the newly constructed MercyOne Dubuque Cancer Center. Other services include a trauma center, a CARF-accredited inpatient rehabilitation unit, orthopedics, retail pharmacies, palliative care and a wide range of outpatient and community services. MercyOne operates two hospital-based skilled nursing units and a 40-bed nursing home.
In recognition of the strength of its nursing service and the overall quality of patient care, MercyOne Dubuque has been designated a Magnet hospital four consecutive times – the nation’s most prestigious award for nursing excellence.
Join the MercyOne Family!We are looking to hirea Lab Clerical Support Specialist
Asa Lab Clerical Support SpeciaistatMercyOne, you will The Clerical/Billing Support Specialistis responsible forperforming excellent customer service to outpatients, visitors, hospital staff and healthcare providers and their office staff in a quick, efficient manner. The clerical staffis responsible forhandling phone calls, processing patient data and payments, placing test orders/results, processing insurance payments, and maintaining laboratory records.
General Requirements:
Adheres to the principles of caring and expected behaviors outlined inMercyOneMedical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent withMercyOneMedical Center's Mission and Values.
Maintains a working knowledge of applicable Federal,Stateand local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest,ethicaland professional behavior.
Performs other duties consistent withpurposeofjobas directed.
Demonstratesa high levelof customer service & communication skills as the first contact with clients, patients, and payers either on the phone or face-to-face.
Answers incoming calls in a pleasant, professional manner and resolves caller's request if possible. Routes other calls to theappropriate staffmember or department.
Responsible for obtaining,validatingand accurately entering patient billing and insurance information for both client and account billing, including Medical Necessity checks, obtaining Advanced Beneficiary Notices of Non-Coverage, andcontacting providers in a professional and courteous manner to obtainmissing billinginformation
Ensurestimelydistribution and routing of all laboratory reports, daily notifications, client invoices, and patient statements.
Ensuresall incoming communications, including departmental mailings, postal mail, email, and faxes, are acted uponin a timely manner
Adheres to all Laboratory and Hospital Policies & Procedures. Observes all safety and infection control practices whereindicated Maintains a neat and orderly workplace.
Demonstrates the ability to organize, prioritize,executeand follow up on daily workflow, both independently and with co-workers. All tasks are owned by the individual until resolution, or another person accepts ownership.Assistsothers as time and workloadpermit
Follows established policies and procedures for theaccuratecollection, recording, transporting, and posting of cash receipts and other forms of patient payments.
Maintains confidentiality with all information consistent with HIPAA and laboratory policy.
Reconciles billing errors,submitsclaims manually or electronically to payers, monitors claims, process denials, andmonitorbad debt
Education:
High School Diploma or GED required
Training in medical billing and insurance preferred
Proficient keyboard skills and basic understanding of computers and softwarerequired
Understanding ofcommonly used medical terminology preferred
Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughoutthe system!
VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth Systemcircleofcare
Want to learn more about MercyOne Dubuque? Click here:Find a Location Dubuque, Iowa (IA), MercyOne Dubuque
Dubuque
Dubuque,locatedright on the Mississippi river, is known for its historic charm and has a cost of living approximately 12% below the U.S. average. The Dubuque Community School District is highly regarded, and the city offers private schools plus colleges like Loras College and Clarke University. Families enjoy cultural attractions such as the National Mississippi River Museum, artsfestivalsand an abundance of parks and trails.
As the region’s leading hospital, MercyOne Dubuque Medical Center offers the only Level II NICU and the most comprehensive cardiology center in thetri‑statearea. It holds Magnet designation (fifth consecutive cycle), CMS 5‑star quality rating and national recognition including Fortune/IBM Watson’s 100 Top Hospitals.It’sa Wellmark Blue Distinction Center+ for maternity and earns American Heart Association awards — Stroke Gold Plus, Mission: Lifeline NSTEMI and STEMI Gold. It recently celebrated 100 years of American Heart Association membership.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Trinity Health is one of the largest not-for-profit, Catholic health care systems in the nation. It is a family of 123,000 colleagues and nearly 27,000 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 88 hospitals, 135 continuing care locations, the second largest PACE program in the country, 136 urgent care locations and many other health and well-being services. Based in Livonia, Michigan, its annual operating revenue is $21.5 billion with $1.4 billion returned to its communities in the form of charity care and other community benefit programs.
