At Gateway Regional Medical Center, our people are at the center of everything we do. We are committed to providing compassionate, high-quality healthcare to our community while creating a culture built on respect, integrity, teamwork, and excellence
We are seeking an experienced and motivated Patient Service Supervisor to join our Laboratory team. This is an exciting opportunity for a skilled phlebotomy professional with strong organizational and leadership abilities who enjoys supporting both patients and team members.
As Patient Service Supervisor, you will play an important role in ensuring a positive patient experience while overseeing the daily operations of our patient service team and specimen processing activities.
Position: Patient Service Supervisor
Department: Laboratory
Status: Full-Time
Schedule: Monday–Friday
Location: Gateway Regional Medical Center
2100 Madison Avenue
Granite City, IL 62040
Pay Range: $20.41–$30.61 per hour
Final compensation is based on factors including education, experience, certifications, and relevant skills. Compensation will be discussed with Human Resources based on the candidate's qualifications.
In this leadership role, you will provide oversight of:
Patient service staff and daily workflow
Patient service and external customer satisfaction
Specimen collection and processing operations
Scheduling and staffing needs
Inventory management and supply availability
Department processes that support efficient, high-quality patient care
Team performance, communication, and adherence to established procedures
You will serve as an important connection between the patient service team and the broader Laboratory department, helping ensure that patients receive professional, compassionate service and that laboratory operations run smoothly.
We are looking for a dependable, organized professional who combines strong phlebotomy experience with excellent communication and leadership skills.
Required:
High school diploma or equivalent
Preferred:
Associate degree in Applied Sciences or a related field
Required:
Successful completion of an accredited phlebotomy program
Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross
Preferred:
Certification in venipuncture through the American Society for Clinical Pathology (ASCP) or equivalent accrediting agency
Required:
Minimum of three (3) years of phlebotomy experience demonstrating the knowledge, skills, and abilities required for the position
Prior scheduling and inventory management experience
Preferred:
Two (2) years of experience working in a hospital environment
Previous supervisory or leadership experience
At Gateway, your leadership helps create an environment where patients feel cared for and employees feel supported. We believe that strong teams lead to better patient experiences and better outcomes.
Our employees enjoy:
Competitive compensation and performance-based incentives
Comprehensive health, dental, and vision insurance
Retirement savings plan with employer matching
Vacation time and holiday pay
Shift differentials
Supportive and inclusive work environment
Opportunities to grow and contribute as part of a dedicated healthcare team
If you are an experienced phlebotomy professional who enjoys helping others, solving problems, and keeping a team organized and focused, we invite you to consider joining Gateway Regional Medical Center
As Patient Service Supervisor, you'll have the opportunity to make a difference not only through the quality of your own work, but through the team you lead and the patient experience you help create.
Gateway Regional Medical Center is a proud community healthcare provider; a 343-bed facility with a range of health services including inpatient, outpatient, medical, surgical, emergency care and a behavioral health unit. Our team is comprised of hundreds of dedicated healthcare staff and a medical staff of more than 150 doctors. We are honored to serve the people of Granite City and the surrounding communities.
