Job Description

Job Location Reference & Transfusion - JPS - Fort Worth, TX 76104 Position Type Full Time Education Level High School Diploma / GED Equivalent Job Shift Nights Job Category Admin - Clerical

Shift Monday - Thursday (6:30 pm - 5:00 am)

PRINCIPAL ACCOUNTABILITY

The Laboratory Assistant (LA) will report to the Manager or designee of the Reference & Transfusion (R&T) Services. The incumbent will participate in all activities in the R&T department(s) to include, but not limited to:

• Support Carter BloodCare’s (CBC) vision, mission and core values

• Maintain compliance with CBC attendance policies and department schedules, as outlined in the CBC Employee Handbook

• Perform multiple services associated with assigned departmental duties, laboratory support and customer services. These duties are in the scope of complexity according to accrediting agencies

• Participation in competency and educational opportunities

By accomplishing these duties, the Laboratory Assistant (LA) ensures that daily operations in the R&T laboratories meet and follow all established guidelines, provide excellence in service, and meet the needs of all R&T customers.

Regular, full time attendance is required during office hours.

RELIABLE AND TRUSTWORTHY

Deemed reliable and trustworthy through the interview and hiring practices of Carter BloodCare (CBC) to include, but not limited to, reference checks and background investigations.

Qualifications

EDUCATION

Required

• High school diploma or equivalent

EXPERIENCE

Preferred

• • General laboratory and/or blood center experience

  • Customer service training and experience

SKILLS AND KNOWLEDGE

• Good working knowledge of laboratory policies and procedures is preferred

• Detailed problem-solving skills, ability to provide instruction to customers based on the problems presented and provide options for corrective action and proper documentation of the problem and resolution

• The ability to concentrate, understand complex problems and to collaborate and explore alternative solutions. The ability to organize thoughts and ideas into understandable terminology

• The ability to understand, remember, communicate, and apply oral and/or written instructions or other information. The ability to understand and follow basic instructions and guidelines

• Extensive mathematical ability is required, including familiarity with laboratory mathematics and computers. The ability to compute, analyze and interpret numerical data for reporting purposes

• Effective organizational skills, ability to organize and prioritize workload, attention to detail and consistent follow-through, with a commitment to excellence

• The ability to multitask effectively, to establish appropriate priorities, to recognize and do what needs to be done, without direction, to ensure that work is completed efficiently and supports teamwork and cooperation with co-workers and peers

• The ability to communicate with individuals utilizing telephones, computers or other electronic devices. Requires ability to hear and speak effectively on phone and to use a computer or other electronic device

• The ability to communicate and interact effectively with others (internal & external clients, co-workers, etc.) in a clear, understandable, and professional manner (legible written & oral), at all times, and comprehensive reading skills

• The ability to express or exchange ideas by means of the spoken word, communicate orally with others accurately, loudly and quickly

• The ability to make decisions which have significant impact on the department’s credibility, operations, and services

• Strong customer service skills and use appropriate interpersonal styles to establish effective relationships with customers (internal & external) and interact with others in a way that promotes openness and trust and gives confidence in one’s intentions

Carter BloodCare is an EEO/Affirmative Action employer. Carter BloodCare provides equal employment opportunities (EEO) to all employees and applicants and will not discriminate in its employment practices due to an employees or applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic, and veteran or disability status. In addition to federal law requirements, Carter BloodCare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Carter BloodCare is a Pro Disabled & Veteran Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.