Job Description

Administrative Assistant to Laboratory Director. Assists with vendors, supply orders, API editing, client communications, monitoring faxing solution and laboratory billing issues.

Position Requirements

• High School graduate or equivalent
• Laboratory and Customer Service preferred.
• Minimum of four years' experience in non-technical laboratory operations. Meditech experience preferred.
• Knowledge of medical laboratory science and medical terminology
• Knowledge of medical billing and coding
• Strong organizational skills and interpersonal skills
• Ability to determine appropriate course of action in more complex situations
• Ability to work independently, be attentive to detail and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner
• Strong computer skills
• Exposure to blood and body fluids, infectious and contagious diseases, chemicals.
• Ability to communicate in English verbally and in writing.
• Ability to perform multi-functional tasks.
• Ability to read computer screen, hear phone and conduct interpersonal communications
• Ability to learn, reason and perform mathematical calculations related to job.
• Ability to use critical thinking skills.
• Requires light to moderate work with 40 pounds maximum weight to lift and carry.
• Manual dexterity and mobility in both hands; exposed to repetitive motion.
• Frequent reaching, bending, stooping, kneeling, and crouching.
• Flexibility to shift schedule, work extra hours or overtime as needed

Key Results

• Works well with Management: Communicates potential issues in a timely manner; Follows through on work assignments; Communicates opportunities for improvement in a positive way
• Billing and Coding: Performs laboratory charge reconciliation; Works with PFS to provide correct dx codes, etc. to get a clean bill; Adds modifiers when appropriate; Issues credits when appropriate; Moves records to new account when necessary; Inputs pathology charges
• Motivated – takes initiative for work that needs to be done
• Positively identifies patients and specimens
• Assists in maintaining attendance records: Time and attendance tracking
• Responsible for laboratory orders: Orders to material mgmt on time; Orders placed are accurate; STAT orders kept to a minimum; Maintains cost effectiveness and adequate inventory
• Produces work with very few errors that does not have to be redone
• Assists Lab Administrator with coding and charge master and monthly invoices: Requests billing codes from BAR in a timely manner; Responsible for uncode charges/credits/pathology billing; Checks vendor invoices for accuracy
• Follows Hospital and Laboratory Policies on the use of Electronic Devices: Cell phones kept on vibrate; Phones/Electronic/Headphones devices used during break/meal times only; Does not use personal phones in patient care areas; Uses the hospital internet for work purposes only
• Adheres to WMC Lab Attendance policy: Tardies/Absences kept to a minimum; Rarely misses time punches in API; Submits requests for PTO within policy guidelines; Does not take extended lunches; Takes appropriate breaks as dictated by workload
• Lab Fax Solution Monitoring: Monitors failed faxes and resends; Maintains physicians and numbers in faxing system; Contacts IT for CDS/FA issues
• Provides effective communication: Communicates problems/issues/concerns to appropriate personnel and in a timely manner; Reads e-mail and communication logs during each work day.