Job Description

Position Summary:

La Texanita Counter Attendant is responsible for providing fast, friendly, and accurate service to guests at Graton Resort and Casino's Marketplace. This role includes taking orders, handling payments, preparing and serving food and beverages, maintaining cleanliness and organization of the counter and guest facing areas, and ensuring compliance with all food safety and sanitation standards. The attendant must be able to work efficiently in a high-volume environment while delivering excellent guest service and supporting the overall operations of the Marketplace

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
2. Perform responsibilities in accordance with all Company standards, policies, and procedures.
3. Greet guests promptly and courteously; assist with menu selections and answer questions about food items.
4. Take guest orders accurately and input them into the POS system.
5. Handle cash, credit, and other payment transactions following established cash-handling procedures.
6. Prepare, assemble, and serve food and beverage items according to company standards and recipes.
7. Maintain a clean, organized, and fully stocked counter, service area, and dining area.
8. Follow all food safety, sanitation, and health regulations, including proper food handling and

temperature control.

1. Restock supplies such as napkins, condiments, and utensils throughout the shift.
2. Assist with opening, closing, and side work duties as directed by management.
3. Communicate effectively with kitchen staff and management regarding food preparation and guest needs.
4. Handle guest concerns professionally and promptly, ensuring a positive dining experience.
5. Maintain a professional appearance and positive attitude throughout the shift.
6. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.

Qualifications

Required Qualifications:

1. Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
2. One (1) year of experience in fast food or high-volume restaurants.
3. Must be at least 18 years of age.
4. Must possess or obtain a Responsible Beverage Service State Certification.
5. Must possess or obtain a California Food Handler Certification.
6. Ability to handle a flexible work schedule, working weekends, holidays, and all shifts.

Physical Requirements:

This job has the following physical requirements:

1. Dexterity: full use of arms and hands to hold, grab, pick up objects up to 7 hours/ day 88% of shift
2. Standing: unassisted up to 7 hours/day for 88% of the shift
3. Walking: up to 7 hours/day for 88% of the shift
4. Bending: 2 hours/day for 25% of the shift
5. Twisting: 2 hours/day for 25% of the shift
6. Climbing: including ladders, less than 1 hour/day for 13% of the shift
7. Kneeling: 1 hour/day for 13% of the shift
8. Squatting: 1 hour/day for 13% of the shift
9. Carrying: full trays of food & beverages overhead- up to 25 lbs. for 2 hours/day for 25% of the shift
10. Lift/Carry/Pull: up to 50 lbs. up to 1 hour/day for 13% of the shift
11. Push: up to 100 lbs. using a pushcart up to 1 hour/day for 13% of the shift
12. Reaching: above the shoulders with the use of arms for 1 hour/day for 13% of the shift

Pay Rate

$19.50/Hour

Benefits & Rewards

Full-Time Team Members are eligible for:

• Medical Insurance with Kaiser Permanente
• Delta Dental
• VSP Vision
• Paid Time Off (up to 18 days in the first year)
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Short-Term Disability & Long-Term Disability
• 401k Company Match: 100% on the first 4%
• Mental wellness services through Spring Health
• Voluntary Benefits (e.g. Pet insurance, car insurance, legal services)
• Complimentary meals during shift
• Discounts within our community
• Quarterly Guest Service Bonus Opportunities
• Team Member Referral Bonus
• Tuition Reimbursement
• Graton-Sponsored Volunteer Events