Job Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Join our team

The Assurance Tools team is a small team with big goals. We get things done, from strategic planning, business enablement, process design, development and improvement, working closely with our stakeholders to understand their pain points and implement solutions. We are working with partners across our organization from CSE Operations, CSD, TQ and BCX, driving customer focused innovations that impacts thousands of team members. Our goal is to continuously strengthen the team, organization and our customer’s experience.

Here’s the impact you’ll make and what we’ll accomplish together

You’re a critical thinker with a real passion for leading change through the identification and quantification of continuous improvement opportunities in order to support, optimize and transform the CSD operations, delivering measurable business results and sustainable outcomes. Through in depth analysis you will define business needs and design, develop and deliver on change requests, projects and initiatives that will have material impacts to our
business and our customers. You will partner with leaders and stakeholders to drive key strategic and transformational initiatives.

As a Scrum Master in Assurance Tools, you’ll be responsible for facilitating the product development process for InSight. Your key drivers will be enabling the scrum team to meet their sprint goals by helping the team to coordinate their inputs and outputs, facilitating agile ceremonies, aiding in the removal of any impediments and buffering them from any distracting influences. You will employ Agile and Lean methodologies to support the continuous improvement efforts of our teams, as well as share your expertise and experiences with the broader Agile community at TELUS.

You will also work closely with our internal, partner teams, and external vendors, to identify new innovative opportunities that optimize existing functionality and drive operational efficiencies. Collectively, the passion and energy we have will enable us to transform highly complex technologies into great, automated experiences for our team members, internal and external customers.

Here’s how

• Facilitate agile ceremonies (meetings, stand-ups, refinements, sprint planning, demos, retros) and lead collaboration to remove impediments between cross functional teams
• Manage scrum-of-scrums for multi-team projects in order to work across our partner teams to enable agile work styles
• Record, track and monitor timelines and track the team’s delivery (performance) as well as set up and maintain tools (configure and update JIRA etc.) and report on team performance metrics
• You’ll constantly be looking for ways to optimize team delivery flow, whilst providing an outside-in view to help the team evolve and do so by demonstrating passion to learn quickly and adapt to new technologies

Qualifications

You’re the missing piece of the puzzle if you have

• 3-5 years of experience as Scrum Master working with Scrum, Kanban and ScrumBan coupled with Certified
• Scrum Master (CSM) or Professional Scrum Master (PSM) certification
• Comprehensive understanding of Agile software development and outstanding facilitation skills and experience
• Detailed understanding of software development lifecycle with a proven history of excelling in a team-based, collaborative environment
• Outstanding communication, organization, and time management skills and someone with a reputation for being curious, thinking outside the box to drive continuous improvement
• Experience working in complex, multi-project, multi-team environment with a naturally approachable manner and a willingness to offer helpful solutions
• Are known to be resourceful with strong problem management capability

Great-to-haves

• Experience in being an Agile coach and ideally a background in lean, lean start-up and lean UX approaches are an asset
• A knack for continually improving processes and practices by having a positive, collaborative and friendly attitude and having the understanding required to quickly learn new technology and applications
• Able to anticipate key risks and execute on risk mitigation strategies
• Experience with SAFe framework knowledge or experience is a plus