Job Description

Qualifications:

6+ years of experience in technical support, cloud operations, or infrastructure management, preferably within Managed Services (MSP) environments supporting multiple client tenants at scale.

Deep expertise in Microsoft Azure services, including:

• Compute: Virtual Machines, Scale Sets, App Services
• Networking: VNets, NSGs, VPN Gateway, ExpressRoute, Load Balancers
• Identity: Entra ID (Azure AD), RBAC, Conditional Access
• Data: Azure SQL, Storage Accounts
• End-user platforms: Azure Virtual Desktop (AVD)
• Strong hands-on experience with Azure IaaS and PaaS architecture, including design considerations for high availability, scalability, and security

• Proficiency with automation and scripting tools

• PowerShell, Azure CLI
• ARM / Bicep templates (infrastructure as code)
• Exposure to Terraform (good to have)

• Solid understanding of ITIL processes (Incident, Problem, Change Management) and experience working in SLA-driven environments with ticketing systems.
• Experience with monitoring and observability tools

• Azure Monitor, Log Analytics, Alerts
• Microsoft Defender for Cloud
• Azure Policy and governance controls

• Strong knowledge of hybrid cloud and on-prem integration

• Azure Arc, Azure Stack / Azure Local
• Connectivity across hybrid infrastructure

• Hands-on experience with Windows and Linux server administration, including troubleshooting OS-level issues in cloud environments.
• Experience with virtualization and on-prem technologies

• Windows Server, Hyper-V
• Storage Spaces Direct (S2D)

• Strong understanding of Azure cost management and optimization strategies, including:

• Reserved Instances (RIs), Savings Plans
• Azure Hybrid Benefit (AHB)
• Right-sizing and auto-scaling recommendations

• Familiarity with Azure billing constructs and support models

• CSP, EA, MCA subscriptions
• Subscription design, consolidation, and migration strategies

• Experience using 3rd-party tools such as:

• CloudHealth (VMware Tanzu) for cost optimization
• LogicMonitor (or similar) for infrastructure monitoring

Certifications

Mandatory / Highly Preferred

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Nice to Have

• Azure Security Engineer (AZ-500)
• Azure Network Engineer (AZ-700)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• ITIL Foundation (v4)

Specialized Knowledge, Skills, and Abilities

• Deep expertise in Microsoft Azure services: VMs, App Services, Azure SQL, Networking (NSGs, VPN, ExpressRoute), Storage Accounts, Azure AD.
• Proficient in scripting (PowerShell, Azure CLI, ARM templates).
• Familiarity with ITIL frameworks and incident, problem, and change management.
• Knowledge of Microsoft Defender for Cloud, Azure Monitor, Azure Policy.
• Familiarity with hybrid cloud technologies (Azure Arc, Azure local).
• In-depth understanding of Azure IaaS/PaaS platforms.
• Strong knowledge of Azure cost management, CSP, and EA programs.
• Ability to create and deploy ARM templates and PowerShell scripts.
• French language skills are an asset.

Working Conditions

• Remote/Hybrid work environment.
• May require participation in a 24x7 support rotation.
• Occasional travel may be required.

Why WWT?

• Recognized as a Best Workplace in Canada and the US for multiple years.
• Inclusive culture with a strong commitment to diversity, equity, and belonging.
• Opportunities for professional development and career advancement.
• Paid volunteer days to support causes you care about.
• Employee ownership opportunities.
• Commitment to safety and a human-centric onboarding experience.

Equal Opportunity Employer Statement

• WWT is an equal opportunity employer committed to diversity, inclusion, and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Accommodation Statement

• WWT provides interview and employment accommodations during the recruitment and hiring process. If you require any accommodation, please contact askTalentAcquisition@wwt.com. We are committed to working with you to best meet your needs

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

World Wide Technology is an Equal Opportunity Employer. We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

#LI-WWTCR

Qualifications

About World Wide Technology

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

Responsabilties:

Operations & Support

• Monitor, manage, and maintain day-to-day operations of Azure environments, ensuring high availability and performance.
• Respond to alerts, incidents, and service requests in a 24x7 support environment, including participation in on-call rotations.
• Troubleshoot and resolve complex Azure infrastructure and platform issues across IaaS and PaaS services.

Incident & Escalation Management

• Act as an escalation point for Priority 1 / critical incidents, driving end-to-end resolution with urgency.
• Perform root cause analysis (RCA) for major incidents and document findings for continuous improvement.
• Collaborate with Microsoft support and third-party vendors to resolve complex platform issues.

Automation & Optimization

• Develop and maintain automation scripts for routine operational tasks, deployments, and remediation activities.
• Identify opportunities for continuous improvement, cost optimization, and operational efficiency across client environments.

Governance & Security

• Define and enforce Azure Policy, RBAC, and tagging standards to support governance, compliance, and chargeback/showback models.
• Provide recommendations and support for improving security posture, including Defender for Cloud and best practices.

Client & Stakeholder Engagement

• Provide technical guidance to clients and internal teams on:
• Architecture best practices
• Cost optimization strategies
• Platform reliability improvements
• Maintain clear communication during incidents, including regular updates and post-incident summaries.

Documentation & Knowledge Sharing

• Create and maintain technical documentation, runbooks, and knowledge base articles.
• Deliver mentorship sessions and knowledge sharing within the team on Azure services, security, and governance.

Additional Strengthening Points

Experience working in multi-tenant MSP environments, handling multiple customer subscriptions simultaneously.

• Strong ability to prioritize competing incidents and workloads under pressure.
• Experience with DevOps practices, CI/CD pipelines, or Git-based workflows (nice to have).
• Familiarity with compliance frameworks (ISO, SOC, NIST) and their implementation in Azure.
• Strong customer-facing communication skills, especially in escalations and executive updates.
• Ability to own issues end-to-end, from triage through resolution and post-incident improvement.