This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:
L3 Systems Administrator

RATE:
Php 70k per month

Work Type:

• 
  Remote/WFH

• 
  Fulltime

Working Hours :
TBD (Usually
US Hours/Night shift)

Start Date
: TBD

JOB ROLE & RESPONSIBILITIES:

• 
  Resolve complex technical issues directly with customers submitted by phone, email, and onsite

• 
  Act as the primary escalation point from tier 1 and tier 2 support technicians

• 
  Provide training as needed to the tier 1 and tier 2 support teams

• 
  Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)

• 
  Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware

• 
  Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products.

• 
  Advanced experience with setting up, management of, and troubleshooting Active Directory environments

• 
  Virtualization design, implementation, and support (VMware, Hyper-V, Xen)

• 
  Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)

• 
  Expertise in Office 365/Azure administration and migrations

• 
  Knowledge of SaaS based products, and management of customer licenses

• 
  Maintain and update documentation along with creation of technical procedures

• 
  Device firmware and OS patching/upgrades as required

• 
  Able to be assigned projects, and adhere to schedules for on time completion

JOB REQUIREMENTS:

• 
  Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent professional experience).

• 
  Relevant certifications preferred: Microsoft (MCSA/MCSE), Azure Administrator/Engineer, Cisco CCNA/CCNP, VMware VCP, Citrix CCA/CCP, Fortinet NSE, Palo Alto PCNSA/PCNSE.

• 
  5+ years in advanced systems/network administration, preferably in MSP or enterprise environment

• 
  Proven ability to resolve
  complex technical issues
  via phone, email, remote access, and onsite.

• 
  Hands-on expertise with
  network troubleshooting
  and configuration for Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall devices (routing, switching).

• 
  Advanced knowledge in
  Microsoft Windows Server
  , Azure, cloud computing platforms, and desktop operating systems/hardware.

• 
  Strong experience managing
  Citrix environments
  (XenApp, XenDesktop, NetScaler).

• 
  Proficiency in
  Active Directory
  setup, management, and troubleshooting (Group Policy, DNS, DHCP).

• 
  Solid background in
  virtualization technologies
  (VMware, Hyper-V, Citrix Xen) including design, implementation, and ongoing support.

• 
  Familiarity with
  enterprise storage systems
  (iSCSI, RAID, SAN, NAS).

• 
  Expert-level skills in
  Office 365 and Azure administration
  , migrations, and license management for SaaS products.

• 
  Experience as
  primary escalation point
  for Tier 1 & Tier 2 support teams, including mentoring and providing training.

• 
  Ability to manage
  device firmware and OS patching/upgrades
  across multiple platforms.

• 
  Capable of creating and maintaining technical documentation and standard operating procedures.

• 
  Skilled in
  project ownership
  — can handle assigned projects and meet deadlines consistently.

• 
  Excellent problem-solving and analytical abilities.

• 
  Strong communication skills for direct client interaction and team collaboration.

• 
  Able to work independently with minimal supervision in a remote setting.

• 
  Strong organizational skills and attention to detail.