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  Provide remote technical support for desktops, mobile devices, and cloud services.
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  Troubleshoot and resolve hardware, software, and networking issues promptly.
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  Manage user accounts, permissions, and security settings in GWS and M365.
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  Perform system updates, patching, and routine maintenance.
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  Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
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  Collaborate with global teams and escalate issues when necessary.

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  Act as Tier 3 escalation point for complex technical issues.
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  Administer and optimize Google Workspace and Microsoft 365 environments, including security and compliance.
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  Implement and maintain cybersecurity controls:
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  EDR/XDR solutions (e.g., SentinelOne)
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  Email security (e.g., Proofpoint)
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  Server hardening (cloud and on-prem)
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  Lead security and compliance initiatives aligned with Australian Essential 8, SMB1001, and NIST CSF.
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  Manage and configure MSP tool stack: Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc.
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  Assist with project delivery: migrations, deployments, and security enhancements.
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  Mentor junior engineers and contribute to knowledge base development.

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  Collaborative Team Environment – Work with a supportive global team that values knowledge sharing and innovation.
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  AI-First & Security-First Mindset – We leverage AI-driven tools and automation to deliver smarter, faster, and more secure solutions for our clients.
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  Continuous Learning – Access to training, certifications, and exposure to cutting-edge MSP tools and security frameworks.
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  Career Progression – Clear pathways to advance from L1 to Senior roles and beyond.

Requirements

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  Minimum 10 years total IT experience, with at least 5 years in an MSP environment.
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  Advanced expertise in Google Workspace and Microsoft 365 administration, including security and compliance.
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  Strong understanding of cybersecurity best practices for SMBs, including EDR/XDR, MFA, and vulnerability management.
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  If you do not meet these experience and platform requirements, you will not be considered.

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  Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS.
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  Security Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF.

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  Microsoft 365 Certified: Administrator Expert

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  Google Workspace Administrator
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  CompTIA Security+, Network+, or ITIL Foundation
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  CISSP or similar security certifications

Benefits

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  HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
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  Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
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  Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!