Position: L3 Service Desk Contractor – Lead AV
Technical Support Specialist

Location: Calgary

Job ID#: 84084-25-0028/A

Duration: 12 Months

On behalf of our client, a government agency located in Calgary, we are recruiting for a Help Desk Level role to provide support to a large user base. This role is primarily onsite in Calgary

Skills Requirements
:

·
Demonstrated senior‑level experience supporting
enterprise AV and collaboration environments

·
Hands‑on experience supporting Microsoft Teams
Rooms (MTRs), conference rooms, and boardrooms

·
Proven ability to provide real‑time, in‑room
troubleshooting during high‑visibility meetings, hearings, or live events

·
Strong troubleshooting skills across audio,
video, displays, cameras, microphones, and connectivity

·
Experience performing proactive room checks,
preventive maintenance, and system readiness validation

·
Ability to document incidents, configurations,
and resolutions clearly in an ITSM tool

·
Excellent customer service skills

·
Strong verbal and written communication skills

·
Ability to work under pressure

·
Availability to work on‑site in Calgary, five
days per week

·
Willingness to travel, on an as‑required
basis
, to support remote or regional hearings

·
Government of Canada Reliability Status (or
clear eligibility to obtain one)

Nice‑to‑have qualifications

·
Experience supporting public‑facing or
regulatory environments (e.g., hearings, tribunals, executive briefings)

·
Familiarity with AV platforms/components such as
Crestron, Poly, Zoom Rooms, or similar systems

·
Experience coordinating and escalating issues
with external AV vendors and integrators

·
Exposure to ITIL‑aligned Service Desk operations
and defined escalation models

·
Ability to provide user guidance or informal
training on meeting room technology

·
CompTIA A+ certification, or equivalent
experience, indicating solid foundational knowledge of computer hardware,
operating systems, and technical troubleshooting

·
Relevant professional AV certifications, such as
Certified Audio Engineer (CEA) or equivalent, demonstrating formal training and
technical competence in audio systems, signal flow, and professional AV
environments

·
Other industry‑recognized audiovisual
certifications (e.g., manufacturer or platform certifications related to
conferencing, sound reinforcement, or room systems), demonstrating continued
professional development in AV technologies

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need
that solve problems and get things done. See what the top 2% in their
field can do for you. (Symbiotic Digital is a division of Symbiotic
Group Inc.)

We serve customers in two ways, we provide:

1) Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right
People You Need

Serving IT & Business leaders, Symbiotic Digital provides
a business system that enable us to provide the Expert Technical staff needed
to solve challenging business and IT problems. IT leaders in the most reputable
organizations in Canada have relied on Symbiotic Digital to help them staff
difficult assignments with proven Experts uniquely evaluated by our proven QMS-
Quality Management System Staff Development Model. We are a 100% Indigenous
owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume to:
RecDep@symbioticgroup.com

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