Important Information
Experience: +6 years
Job Mode: Full-time
Work Mode: Hybrid position to work 3 days a week at the Mexico City office.
ID: 19966
Essential Skills
Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part.
Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)
Mid- to- Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
Good exposure using AI models in support function.
Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers.
Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc)
Mid- to- Advanced Unix and scripting (shell/perl.. etc)
Good hands-on in understanding and making changes in shell/perl scripts
Having good experience in job scheduler monitoring tools (Autosys, procmon, crontab.. etc)
Advanced hands on experience IDE’s like Eclipse, NetBeans.
Mid – to Advanced experience on using Git, Jenkins and other repo/deployable
Having mid to advanced experience in Support model (L2+/L3)
Good exposure to production tooling (ticking/monitoring) like Jira, ServiceNow and processes (familiar with Incident/problem) and change mgnt
Good experience in making the code (Java, Unix, DB) changes in production and able to run
Certifications: AWS certifications (preferred)
- Bachelor’s degree in computer science, Information Technology, or related field.
- 5+ years of experience in L3 support or similar roles.
- Strong proficiency in JAVA programming and application support.
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems.
- Proficiency with Linux-based operating system, commands, and utilities.
- Strong ability to debug application issues to identify the underlying root cause
- Good communication skills with ability to articulate the technical and functional aspects of a production problem to help drive solutions with App Dev teams.
Preferred:
- Experience with cloud platforms (AWS).
- Familiarity with CI/CD pipelines and DevOps practices.
About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Encora is a global digital engineering company built for a new era of AI-powered businesses. Forged in Silicon Valley, we grew up serving digital natives who demanded speed, scale, and flawless experiences. Today, we bring that same DNA to enterprises worldwide, enabling speed and hyper-adaptability, moving them further along their quest to become more composable and agile.
With two decades at the convergence of Cloud, Data, and AI, we help organizations move beyond rigid, legacy models to become composable enterprises, through adaptive systems designed to sense change and reconfigure in real time.
More than 9,500 engineers, designers, and domain experts across the Americas, Europe, India, and Southeast Asia give Encora the ability to combine nearshore agility with global scale. Backed by Advent International and Warburg Pincus, we deliver innovation acceleration and modernization across industries, powered by Encora AIVA™, our orchestration platform for AI-native engineering.
We believe the future won’t be built by humans or machines alone, but by human creativity amplified by limitless machine intelligence. At Encora, that’s how we help our clients build fast and adapt faster.
