● Provide in-person support for users in the IT Lounge
● Respond to user requests via standard support tools like chat and ticketing systems
● Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
● Build and deploy new laptops using standard deployment tools like JAMF, Intune
● Participate in the IT on-boarding experience and IT welcome sessions
● Manage system access for Asana’s users
● Deploy and support software to end-users
● Help to maintain functionality in conference rooms and all-hands spaces
● Manage hardware and software inventory
● Experience in IT support roles that includes:
○ Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks.
○ Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
○ Experience with being part of a distributed team, whose main HQ might be in another location
○ Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
● A positive, service-oriented attitude
● Solid problem solving skills
● Ability to lift heavy equipment (50+ pounds) as needed
#LI-JW1
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Follow us on:
Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
