Job Description

MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

L3 Application Support Specialist

Salary Range: 45,000.00 - 55,000.00 USD

The Role & Key Responsibilities:

THE ROLEWithin this team, we are looking for an IT Product Specialist / Level 3 Application Support which mission is to recommend and facilitate the design, development, rollout, run and evolutions of OneVision Agency modules, to meet the company’s strategic objectives and business requirements as well as implementation, distribution and maintenance of Client-Server software applications. Candidate will be responsible for business analysis and day-to-day application care for our international clients. Some tasks may require testing user interface (not code testing).This position requires basic knowledge of SQL databases or any other relational databases, working knowledge of Microsoft Windows operating systems (including servers 2019 and newer). Also, ability to use Microsoft Office Suite and Remote Connection tools (Remote Desktop, Remote Administrator, Remote Desktop Manager).

RESPONSIBILITIES In cooperation with development, infrastructure, DBA and functional teams deliver improvements, patches and new solution for existing ERP system. Manage the dependencies of the Product Backlog with other Products. Be an active contributor in production release as well as for migration and transition. Support the Key Users in testing activities, providing guidance and listening to their enquiries. Post Go Live support, with end users and with Development/Support teams; problem solving with sense of urgency. Develop a mutually respectful working relationship with all staff to ensure a strong Team effort in all activities. Provide timely, complete and accurate responses to all Program Customers’ questions and inquiries in a positive and constructive manner. Proactively follow the current trends in the maritime and logistic industry as well as in Project Management methodologies by reading related magazines and periodicals participating in related seminars as required. LOCATIONFull Time, Hybrid position in Warren, New Jersey.Candidate MUST be able to reliably commute daily.Availability for travel may be required after gaining sufficient knowledge. BENEFITS 401(k) 401(k) matching Health, Dental, Vision insurance Employee discounts Flexible spending account Health savings account Life insurance Paid time off Parental leave

Qualifications and Experience:

Understanding client–server application architectureKnowledge of Windows Server 2019 and newerAbility to write SQL queriesProficiency in usage of SQL Server Management StudioExperience in software configuration and testingUnderstanding of IT security conceptsCustomer service orientedCustomer service experience: 1 year (Preferred)

Optional Requirements:

Shipping or accounting knowledge at a functional or business unit level

Basic knowledge of Networking, Active Directory

Previous support experience for Windows services and APIsEducation level:

Recent colleague graduate (BA)

or

High School graduates with sufficient industry/field experience