This is a remote position.

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  PeoplePartners is a Great Place to Work® certified company where people come first, careers move forward, and global opportunities feel within reach.
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  We connect talented professionals with high-performing teams across international markets, creating roles that offer meaningful work, real collaboration, and room to grow. Here, you are not just filling a seat. You are joining a culture built on trust, learning, accountability, and people who genuinely want you to succeed.

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  Some IT support roles are all password resets and repetitive tickets.
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  This is not one of them.
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  PeoplePartners is hiring an experienced
  L2/L3 IT Support Engineer (MSP)
  to support one of Australia’s fast-growing Managed Service Providers. This role is built for someone who enjoys solving real technical problems, communicating clearly with clients, and keeping businesses running smoothly across diverse environments.
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  You will support Australian clients remotely across Microsoft 365, Azure, Intune, Windows Server, networking, firewalls, email systems, RMM, PSA, and endpoint security tools.
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  No two days will look the same, and that is exactly the point.

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  Resolve Level 2 and Level 3 support tickets.
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  Provide timely IT support to MSP clients.
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  Troubleshoot cloud, infrastructure, networking, firewall, and endpoint issues.
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  Support Microsoft 365, Azure, Intune, Windows Server, and email environments.
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  Maintain accurate ticket notes, documentation, and time entries.
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  Communicate proactively with customers during issue resolution.
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  Escalate issues appropriately while maintaining ownership.
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  Use PSA and RMM platforms to manage support activities.
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  Contribute to process improvements and team collaboration.
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  Participate in team meetings and support reporting activities.

Requirements

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  2+ years of MSP experience.
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  Strong Level 2 IT support experience.
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  Experience supporting Microsoft 365 environments.
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  Exposure to Azure, Intune, AutoPilot, and Active Directory.
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  Windows Server administration experience.
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  Networking and firewall troubleshooting skills.
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  Experience using PSA and RMM platforms.
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  Strong written and spoken English.
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  Reliable home office setup and stable internet connection.

• 
  HaloPSA
• 
  NinjaOne
• 
  IT Glue
• 
  Huntress
• 
  ThreatLocker
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  Hyper-V or VMware

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  Joining PeoplePartners means becoming part of a Great Place to Work certified company that values people, integrity, teamwork, excellence, and growth.
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  You will enjoy a supportive remote work environment, exposure to Australian clients, opportunities to learn new tools and technologies, and a culture that encourages collaboration without ego. You will work with people who communicate openly, take ownership, support each other, and care about delivering great customer experiences.
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  This is a strong career move for an MSP engineer who wants technical variety, client impact, professional growth, and a team that knows how to work hard while keeping things human.
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  Apply now through PeoplePartners and let’s talk.

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  Work Setup:
  Fully remote / work from home.
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  Client Location:
  Australia
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  Schedule:
  Monday to Friday, Day-shift (AEST).

Benefits