As an L2/L3 Technician, you will play a crucial role in maintaining IT systems, accepting escalations, ensuring the systems run smoothly, and resolving issues that arise. Individuals in this role are problem solvers and ticket closers.
Duties and Responsibilities:
· Resolve complex issues related to Microsoft systems and applications
· Handle escalations from L1 support, providing expert-level resolution for technical issues, and collaborate with Microsoft support if needed.
· Manage Systems: Handle Active Directory, Exchange, Microsoft 365, and Windows Servers
· Resolve Issues: Troubleshoot and fix complex problems
· Administer: Apply updates, manage backups, and ensure security
· Support Projects: Assist with migrations and document changes
· Azure Support: Manage Azure services and use PowerShell
· Ensure Security: Maintain compliance and conduct audits
· Collaborate: Work with teams and train junior staff
· Improve: Enhance processes and stay current with technology
Communicate: Update and address client feedback
Requirements
Must-have Skills/Qualification:
· Bachelor of Computer Science, Information Technology graduates or comparable experience
· At least 2-5 years of minimum experience in a similar role
· Strong knowledge and experience in Microsoft technologies (Microsoft EDM, and others)
· Excellent troubleshooting skills
· Ability to provide technical support and resolve requests in a timely and efficient manner
· Excellent communication skills to successfully collaborate with foreign counterparts
· Able to work under pressure
· Able to multi-task
· Good organizational skills
Advantageous Skills/Experience:
· MSP experience is highly desirable
Relevant certifications
Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken.
The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!
