Position: L2 Service Desk Contractor – Hardware Lifecycle
& Deployment Specialist

Location: Calgary

Job ID#: 84084-25-0028/A

Duration: 12 Months

On behalf of our client, a government agency located in
Calgary, we are recruiting for a Help Desk Level role to provide support to a
large user base. This role is primarily onsite in Calgary

This role is an off‑queue, execution‑focused position
dedicated to large‑scale hardware lifecycle activities and deployment projects.
The resource will focus on laptop, mobile device, and monitor refreshes;
coordinated deployments; secure swaps and returns; and office move support,
ensuring lifecycle work does not negatively impact daily Service Desk
operations.

Skills Requirements
:

·
Demonstrated experience supporting hardware
lifecycle and deployment activities in an enterprise IT environment

·
Hands‑on experience with laptop, mobile device,
and peripheral deployments, swaps, and refreshes

·
Experience executing large‑scale rollouts or
refresh initiatives
with minimal disruption to users

·
Ability to perform secure device swaps, returns,
and preparation for reuse or disposal in accordance with policy

·
Strong experience documenting work and updating
ITSM tickets and asset records accurately

·
Ability to work independently on‑site and
coordinate effectively with Service Desk staff and stakeholders

·
Excellent customer service skills

·
Strong verbal and written communication skills

·
Ability to meet strict deadlines

·
Availability to work on‑site in Calgary, five
days per week

·
Strong organizational skills

·
Ability to work under pressure

·
Valid Government of Canada Reliability Status
(or clear eligibility to obtain one)

Nice‑to‑have qualifications

·
Experience supporting office moves, seating
changes, or workspace reconfigurations

·
Familiarity with asset management and inventory
control practices

·
Experience providing surge support during
onboarding waves or refresh cycles

·
Experience working within an ITIL‑aligned
Service Desk operating model

·
Familiarity with project management and
experience handling and executing project‑based work

·
CompTIA A+ certification, or equivalent
experience, indicating solid foundational knowledge of computer hardware,
operating systems, and technical troubleshooting

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need
that solve problems and get things done. See what the top 2% in their
field can do for you. (Symbiotic Digital is a division of Symbiotic
Group Inc.)

We serve customers in two ways, we provide:

1) Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right
People You Need

Serving IT & Business leaders, Symbiotic Digital provides
a business system that enable us to provide the Expert Technical staff needed
to solve challenging business and IT problems. IT leaders in the most reputable
organizations in Canada have relied on Symbiotic Digital to help them staff
difficult assignments with proven Experts uniquely evaluated by our proven QMS-
Quality Management System Staff Development Model. We are a 100% Indigenous
owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume to:
RecDep@symbioticgroup.com

View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/