Position:
L2
Service Desk Contractor – Hardware & Device Operations Specialist

Location: Calgary

Job ID#: 84084-25-0028/A

Duration: 12 Months

On behalf of our client, a government agency located in
Calgary, we are recruiting for a Help Desk Level role to provide support to a
large user base. This role is primarily onsite in Calgary

Skills Requirements
:

• 
  Demonstrated experience providing
  on‑site hardware and device
  support
  in a large, enterprise IT environment, supporting end users
  through desk‑side, walk‑up, and scheduled support activities
• 
  Proven experience supporting onboarding and offboarding activities,
  including device preparation, recovery, reassignment, and coordination
  with Service Desk or desktop teams
• 
  Hands‑on proficiency with end‑user hardware,
  including laptop and tablet imaging,
  wiping and re‑imaging
  ;
  monitors and docking stations; printers and shared devices; peripherals
  such as keyboards, mice, cameras, and headsets; and mobile devices (e.g.,
  smartphones and accessories).
• 
  Experience working with mobility services, including iPhone setup,
  wipes, device swaps, accessories, and basic telecom coordination
• 
  Ability to execute physical device moves, swaps, refreshes, and
  basic workstation reconfigurations, ensuring minimal disruption to users
• 
  Experience performing hardware setup and troubleshooting, including
  peripheral connectivity issues, printer problems, and basic endpoint
  diagnostics
• 
  Strong experience documenting work and asset movements accurately
  in an IT Service Management (ITSM) tool (e.g., Ivanti, ServiceNow),
  ensuring records are complete, accurate, and audit‑ready
• 
  Demonstrated ability to work independently on site, while
  collaborating effectively within a team‑based Service Desk operating model
• 
  Strong customer service orientation, with the ability to engage
  professionally with end users, manage expectations, and resolve issues
  calmly under pressure
• 
  Strong verbal and written communication skills, including clear
  explanation of technical issues to non‑technical users
• 
  Ability to perform effectively in a high‑volume or time‑sensitive
  support environment
• 
  Physical capability to lift and move hardware,
  including boxed laptops, monitors, and peripherals, as required for
  deployments, swaps, and inventory handling
• 
  Experience coordinating with mailroom or
  facilities teams for shipping, receiving, and internal distribution of IT
  equipment
• 
  Availability to work on site in Calgary, five days per week (7.5
  hours per day)
• 
  Valid Government of Canada Reliability Status, or clear eligibility
  to obtain one

Nice‑to‑Have
Qualifications (Assets)

• 
  Experience supporting meeting rooms or collaboration technology in
  an enterprise environment
• 
  Familiarity with asset management practices, inventory controls,
  and physical stock tracking
• 
  Experience working within an ITIL‑aligned Service Desk model,
  including incident and request handling processes
• 
  CompTIA A+ (preferred), CompTIA Network+,
  Microsoft 365 Fundamentals (MS‑900), or equivalent demonstrated experience
  in enterprise hardware and device support.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need
that solve problems and get things done. See what the top 2% in their
field can do for you. (Symbiotic Digital is a division of Symbiotic
Group Inc.)

We serve customers in two ways, we provide:

1) Digital Experts: IT Consulting
expertise. Bright Minds That Produce Proven Results

2) Recruitment: Find The Right
People You Need

Serving IT & Business leaders, Symbiotic Digital provides
a business system that enable us to provide the Expert Technical staff needed
to solve challenging business and IT problems. IT leaders in the most reputable
organizations in Canada have relied on Symbiotic Digital to help them staff
difficult assignments with proven Experts uniquely evaluated by our proven QMS-
Quality Management System Staff Development Model. We are a 100% Indigenous
owned company.

Learn more online at
https://www.symbioticgroup.com/home-sd/
.

Please submit your most recent resume to:
RecDep@symbioticgroup.com

View All Jobs online at:
https://www.symbioticgroup.com/view-jobs/