We are looking for a reliable and detail-oriented Operations Analyst L2 Support to join our team. This role is responsible for monitoring scheduled jobs, handling production support channels, and managing ServiceNow tickets. The candidate will play a key role in ensuring the stability of financial operations, especially during month-end activities.
Key Responsibilities:
Ensure all scheduled jobs are running as per defined timelines and resolve any job failures.
Monitor production support channels and ServiceNow tickets; ensure timely resolution or proper routing to the appropriate squad.
Take ownership of L2 support issues and coordinate with relevant teams for resolution.
Actively participate in month-end close activities to ensure smooth operations.
Maintain effective communication with key end users and SMEs, especially during month-end critical dates.
In case of any issues during month-end, gather key impact details such as:
Materiality of the issue
Impacted accounts
Affected business processes
Provide timely updates and escalations as needed to ensure minimal business disruption.
Contribute to process improvements and documentation for recurring issues.
Requirements:
Experience in L2 production support or IT operations, preferably within a financial or ERP environment.
Familiarity with job scheduling tools and incident/ticket management systems like ServiceNow
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills for effective coordination with business and technical teams.
Experience working in month-end close cycles or financial operations is a plus.
Ability to work under pressure and manage priorities during critical periods.
At PGC Digital, we empower enterprises to reimagine business transformation with cutting-edge digital solutions, global delivery expertise, and a people-first culture. As a trusted partner to SAP, Microsoft, Salesforce, and ServiceNow, we bring innovation, agility, and industry know-how to deliver measurable outcomes at scale.
What we deliver
On-Demand IT Staff Augmentation – same-day IT scaling & end-to-end enterprise software support
AI + Human Expertise in Talent Acquisition – blending precision with personalization
Greenfield, Migration & AMC Projects – accelerating digital journeys from strategy to execution
Enterprise Digital Transformation & Support – secure, scalable, and future-ready
Why customers trust us
We follow proven frameworks and global standards, reinforced by CMMI Level 3, ISO 9001, and ISO 27001 certifications—a testament to our focus on quality, process excellence, and information security.
Why employees choose us
We foster a culture of growth, inclusivity, and recognition.
Our achievements include:
Great Place to Work-Certified™
India’s Best Workplaces for Women 2024
Ranked among the Best Places to Work
Why investors believe in us
We are on a clear growth trajectory with a milestone to become a public limited company by 28th August 2026. Our IPO roadmap reflects our commitment to scaling globally, strengthening governance, and creating long-term stakeholder value.
Global presence
India – Offshore delivery excellence
Canada – Nearshore innovation hub
USA – Onsite client engagement
APAC HQ in Singapore – Driving regional growth
Future footprints (2025) – Expanding in Vietnam and India to strengthen procurement & delivery
We are more than a digital partner—we are an extension of our customers’ teams, committed to creating lasting value
📩 Connect with Us!
India : 9900085366 | UK : +44-744-710-4934 | USA : +1-831-401-4811
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