"L2 Production support engineer will be a key member of the of AMW Technologies applications team, a dedicated team of highly skilled technical resources supporting the Advice Wealth Management business on a 24x7 basis. The position provides an unparalleled opportunity to become a valuable member of our global technology team supporting a very dynamic and rapidly growing global Asset management business. You will be part of an inclusive, collaborative culture that rewards individuals for their contributions. You will work with a group of talented people who share a passion for high quality work that is in the best interest of our clients.
Responsibilities:
Troubleshooting & Incident Management –
- Manage and Lead service restoration/recovery of applications.
- Ability to drive production incident bridge calls for P1 and high priority P2 incidents.
- The ability to assist team with troubleshooting efforts: log file analysis and research for Distributed technologies (JAVA, Oracle, Unix, Informatica, Container frameworks and orchestration frameworks) and Cloud Technologies (AWS, Azure)
- Perform moderately difficult and independent assignments in troubleshooting, problem diagnosis and problem resolution in one or more technologies within the technical area of expertise.
- Assess & recommend solutions for permanent fixes to improve application stability and resiliency.
- Review production related changes upon risk assessments.
- Should be open to learn new technologies/tools.
- Very Good Working knowledge on the ITSM processes.
Required Qualifications:
Bachelor’s degree in Computer Science or similar field; or equivalent work experience.
Experience with two or more technologies listed below:
- Core-JAVA
- Linux/Unix
- Oracle/SQL Server
- Service Now
- Informatica Power Center
- AWS Fundamentals
- UNIX Scripting
- ITIL Understanding
- Docker
- Kubernetes
- Workload Scheduling tools
Preferred Qualifications:
- Hands on experience in Cloud administration and Devops tools is a plus
- Hands on experience in supporting applications hosted on AWS and AWS Managed Services.
- Knowledge of Tivoli Work scheduler (TWS), Mainframe System, RDBMS, SumoLogic, Dynatrace concepts is a plus.
- Knowledge of Infrastructure (to include Middleware) components (e.g. Storage, Message queue (MQ), WebSphere, Managed file transfer (MFT) etc.) is a plus.
- ITIL framework certification is a plus.
- Experience with development or support of applications within the Financial Services industry (preferably in Investments/Asset Management).
Zensar stands out as a premier technology consulting and services company, embracing an ‘experience-led everything’ philosophy. We are creators, thinkers, and problem solvers passionate about designing digital experiences that are engineered into scale-ready products, services, and solutions to deliver superior engagement to high-growth companies. This full lifecycle capability – from experience to engineering to engagement – is what makes us unique. This integrated approach also means that we harness the power of technology, creativity, and insight to deliver impact — ensuring our work focuses not just on technology but also on the people who use it.
Part of the $4.4 billion RPG Group, Zensar is headquartered in Pune, India. Our 10,000+ employees work across 30+ locations worldwide, including Seattle, Princeton, Cape Town, London, Singapore, and Mexico City. As an organization, we are diverse and multi-dimensional and unite across geographies and skill sets to deliver products and services that are value-driven, environmentally conscious, and human-centered.
To know more, visit us at www.zensar.com.
