FREIGHT MANAGEMENT
Full-time Regular
Support function - Digital & Technology
L2 Process Support Specialist M/F
Ready for 24*5 support and night shifts, including occasional weekend support.
• Provide support on TMS to users, in line with OPS policies and business needs in order to ensure an optimized utilization of our Operational TMS, Rate and bidding application.
• Ensure an optimized utilization of our Operational TMS, and our GFF inhouse Rate and bidding applications by providing the support to users, supporting the deployment of new functionalities, performing (re) training on specific functionalities, identify opportunities for process improvements and drive best practice sharing.
• Analysis, classification and solve Incidents related to our TMS system.
• Review the approval tests on functionality of new versions provided by our software supplier
• Provide TMS application support on global scale
• To promote in the L2 members to Identify TMS and helpdesk application training needs.
• Review the schedule for the Global and country specific trainings
• Work closely with team members, Key Users (Level 1 Support), application specialists (Level 3) and TMS vendor (Level 4) for incident issues
• Support of local country key-users on how to use the TMS
• Assist with the creation of solutions for IT Incidents and/or monitor progress while escalated to higher level support groups
• Evaluate effectiveness of training and provides feedback on improvement possibilities
• Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS
• Administer ticket handling records aligning time response with the Team
• Administer, analyse and report testing results to System Administrator Manager
• Administer and report the issues to countries
• Administer and report the Accreditation process to countries
• Administer and report the KPI's GSDM report to System Administrator Manager
• Administer OPS documentation in Intranet
• Analyse and classification of IT Incidents of our TMS for all enabled countries and Geodis companies
• Administer the documentation of IT Incidents in the helpdesk ticket system, tracking of problem solving and controlling of the service quality development
• Major Incident Management and communication
• Participate in Testing.
• Create reports and comply to SLA and KPI for organization.
Candidate will be required to work in irregular shifts including Night shifts and occasional support on weekends to support the major changes and releases.
Overall Experience between 5- 7 years (Business background 3 years' experience in logistics and forwarding or an IT background with 3 experiences in support of logistics systems).
Mandate certification Cargowise Certified Professional
Candidate will be required to work in irregular shifts including Night shifts and occasional support on weekends to support the major changes and releases.
100
Asia, India
BACHELOR'S DEGREE
Junior (1 to 5 years of experience)
English (Fluent)
GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in four lines of business: Global Freight Forwarding, Global Contract Logistics, Distribution & Express Transport, and European Road Network. With a global network spanning nearly 170 countries and more than 49,400 employees, GEODIS is ranked no. 5 in its sector across the world. In 2022, GEODIS generated €13.7 billion in revenue. GEODIS is a company owned by SNCF group.
