The L2 Onsite Support Engineer is responsible for providing second-level technical support for hardware, software, and network-related issues. This role involves troubleshooting, incident resolution, and ensuring minimal disruption to end-user operations.

Key Responsibilities:

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  Provide onsite Level 2 technical support for desktops, laptops, printers, and other IT equipment
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  Diagnose and resolve hardware and software issues escalated from L1 support
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  Install, configure, and maintain operating systems and standard applications
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  Manage user accounts, permissions, and access in accordance with company policies
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  Support network connectivity issues (LAN/Wi-Fi, VPN, etc.)
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  Coordinate with third-party vendors for hardware repairs and replacements
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  Maintain accurate documentation of incidents, solutions, and asset inventory
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  Ensure timely resolution of service tickets within agreed SLAs
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  Assist in system upgrades, rollouts, and IT projects as needed

Requirements

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  2 to 4 years of experience
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  A+ Certification; Baseline OEM Certifications which include any of the following,
  depending on assignment: Dell Desktop / Laptop, HP Desktop/Laptop / Printer, Lenovo
  Desktop / Laptop, Lexmark Printer, IBM Printer, Server +
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  Proven experience in L2 or similar IT support role
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  Strong knowledge of Windows OS, Microsoft Office, and common enterprise applications
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  Basic networking knowledge (TCP/IP, DNS, DHCP)
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  Strong communication and customer service skills
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  Can communicate in English
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  Good troubleshooting and problem-solving skills​

Benefits

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  Be part of a collaborative and innovative global team driving industry-leading IT solutions.
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  Work remotely from anywhere with reliable internet access.
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  Professional growth and continuous learning opportunities.
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  Competitive compensation (commensurate with experience and local market rates).
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  Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.