Job Description

Key purpose:

You will be responsible for planning, implementing and supporting Cisco networks including router/switch configurations. You will be expected to make recommendations on network changes as well as implement them in a timely manner. You will also manage the maintenance of our existing routers and switches, ensuring that they are kept up-to-date with patches, configuration changes and security updates.

Duties and responsibilities:

• Having basic understanding of Network
• Experience of NOC environment
• Basic understanding of Alerts / Traps
• Basic understanding to NMS & ITSM tools
• Should have worked on atleast one ITSM tool
• Monitoring of the Network & Voice Alerts through NMS
• Call logging with Vendors / OEMs / SD / ISP for Network & Voice
• Ticket assignment and Timely follow-ups and escalations with service providers
• Closure of Incident tickets / SR's
• Ensuring updated records of all the Circuit details and Vendor escalation matrix
• Hands on Experience on Aruba NAC, ClearPass solution
• Overall management of the complete NAC solution such as refinement of policies, creation of policies, configuration optimization or any changes/modifications to be done for enforcing policies, etc
• Configuring automatic incremental and full backup of devices/solution including audit logs, policies, system configurations, user database, element database and any other parameters required to run the solution
• Engineer should perform periodic restoration of the backup
• Preparation of additional reports if requested by management
• Opening and Troubleshooting the TAC cases with HPE TAC Team

Qualifications and experience:

• Bachelors degree in Computer Science, Computer Engineering or a related field required
• 5 years of experience as an Network Engineer is required
• ITIL Process Knowledge

Hands-on experience with:

• Routing/switchingng (Cisco/Arista)
• Wi-Fi (Cisco/Arista)
• Firewalls (Palo Alto /Cisco)
• VPN technology
• MPLS Technology
• Internet Technology
• Understanding on Cloud Network technology (Azure & AWS)
• Transformation participation and adoption by teams for any automation/new tools introduction for Network Infrastructure
• Good exposure in handling large enterprise network
• Good problem solving aptitude
• Experience in remotely management of incidents
• Good documentation skills
• Good communication skills for taking client calls
• ITIL process knowledge
• Ability to review logs & provide updates
• Escalation to OEM TAC
• Ability to implement Network changes
• Basic understanding of MPLS technology
• Basic understanding of telecom standards / protocols
• Joining the conference calls to troubleshoot the major issues