Job Description
At ENGIE, we believe that secure and reliable digital infrastructure is essential to powering the energy transition. Every identity managed, every access granted, and every system protected contributes to a safer, more sustainable future.
We are looking for a dedicated L2 Identity & Access Back Office Engineer to join our global Identity Management team in Bucharest. You will play a key role in ensuring seamless identity services across the group, supporting thousands of users while contributing to the security and compliance of our Active Directory environment.
What You'll Do
- Handle and resolve Level 2 identity-related service requests and incidents within defined SLAs, ensuring clear communication throughout the process.
- Manage, qualify, and escalate tickets through the ITSM tool while contributing to root cause analysis and continuous improvement.
- Administer Active Directory infrastructure including user accounts, security groups, GPOs, OUs, trust relationships, and DNS configuration.
- Monitor Domain Controller health and replication status, and participate in compliance remediation and AD security hardening activities.
- Execute identity lifecycle operations such as access provisioning, de-provisioning, and periodic access reviews in line with security policies.
- Support basic operational tasks on AWS and Azure subscriptions related to identity infrastructure hosting.
- Maintain and update operational procedures, runbooks, and knowledge base articles to ensure team continuity.
What You Bring
- A Bachelor's degree in Information Technology, Computer Science, or equivalent work experience.
- 3 to 5 years of experience in IT back office, support, or infrastructure roles with a strong focus on Active Directory.
- Proven experience managing tickets and service requests in an L2 support environment using ServiceNow or equivalent.
- Professional proficiency in English, both written and spoken.
- Basic to intermediate PowerShell scripting skills for AD administration and task automation.
- Working knowledge of identity protocols such as Kerberos, LDAP, and NTLM, with awareness of SAML and OAuth2.
- A rigorous, service-oriented mindset with strong communication skills and the ability to work collaboratively in a diverse international team.
Location
Bucharest, Romania — Hybrid working arrangement.
What We Offer
- A competitive salary package with clear career progression opportunities within a global IT organization.
- A diverse range of missions spanning identity management, cloud infrastructure, and cybersecurity.
- Stimulating work within the Active Directory Control Tower team, contributing to a large-scale international programme.
- A friendly and collaborative work environment where knowledge sharing is encouraged daily.
- Flexibility and work-life balance through our hybrid working model.
- Access to professional development, certifications, and continuous learning opportunities.
Our Commitment
At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!
ENGIE is an equal opportunity employer. We evaluate all applicants based on their skills, experience, and potential. We are committed to building diverse teams and creating an inclusive workplace where everyone belongs. Discrimination of any kind is not tolerated.
If you require any reasonable accommodation during the recruitment process, please let us know. We are happy to support you in presenting your best self.
