This is a remote position.

ABOUT
CoorB

We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry
expertise
, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

OUR OPPORTUN
ITY

We are
seeking
a highly skilled L2 Application Support
Lead
to oversee and manage our critical application support operations. The ideal candidate will lead the L2 support function, ensuring
timely
resolution of complex incidents, seamless coordination across technical teams, and continuous improvement of system reliability and performance.

This role is essential in
maintaining
application stability, managing escalations, and ensuring that SLAs are consistently met across the support lifecycle
.

YOU WIL
L

• 
  Serve as the primary escalation point for complex incidents raised from L1 and internal teams.

• 
  Lead and mentor L2 support engineers, ensuring proper incident handling and
  knowledge-sharing
  .

• 
  Ensure all incidents, service requests, and problem tickets are managed within SLA timelines.

• 
  Perform in-depth analysis and troubleshooting across mobile applications, backend services, and database systems.

• 
  Conduct root cause analysis (RCA) using host logs, database queries, OpenShift, and Splunk.

• 
  Monitor system performance and application logs to proactively
  identify
  issues before they
  impact
  users.

• 
  Assign and follow up on bugs with development, operations, and infrastructure teams, ensuring
  timely
  closure.

• 
  Collaborate with networking, DevOps, and platform teams to resolve cross-system issues.

• 
  Participate in incident review meetings and
  provide
  technical insights on recurring issues.

• 
  Use SQL queries to investigate and resolve database-related issues (Oracle preferred).

• 
  Work within OpenShift environments for container management and troubleshooting.

• 
  Analyze and interpret logs using Splunk for both application and infrastructure layers.

• 
  Understand
  microservices
  architecture and Java Spring–based systems to support distributed applications.

• 
  Prepare regular
  incident
  , RCA, and performance reports for management.

• 
  Maintain clear documentation of issues, resolution steps, follow-ups, and knowledge base articles.

• 
  Identify
  opportunities for process improvement, automation, and system hardening.

Requirements

• 
  TO BE SUCCESSFUL IN THE ROLE YOU NEED

• 
  Bachelor’s degree in Computer Science
  , Software Engineering, or related field.

• 
  5
  –7 years of experience in application support or technical support roles, ideally within digital banking or financial services.

• 
  Previous
  experience in leading L2 support teams or acting as a senior support engineer.

• 
  Strong communication
  and stakeholder management skills, with the ability to simplify complex technical concepts.

• 
  Hands-on experience with Java Spring applications.

• 
  Strong SQL querying skills (Oracle preferred).

• 
  Experience with OpenShift for container orchestration and Splunk for log analysis.

• 
  Proven ability to troubleshoot across multiple systems and technology layers (Java Spring, SQL, microservices, containers, logs).

• 
  Excellent problem-solving abilities, attention to detail, and logical thinking.

• 
  Ability to understand and work with backend workflows, microservices, and integrations
  .