Join our Team

About This Opportunity
We are looking for a motivated and technically driven L1 Fault Management Engineer – Data & IP to join our Network Operations Center (NOC) team at Ericsson. In this role, you will be part of a 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault diagnosis, incident management, and escalation handling across Data and IP network domains including CMTS, XGS-PON, Cisco/Juniper routing & switching infrastructure, and optical access networks.
This is an excellent opportunity for early-career network professionals to build deep hands-on expertise in broadband and IP technologies while contributing to Ericsson's mission of enabling a fully connected, intelligent world through operational excellence.

What You Will Do
Network Monitoring & Alarm Management
• Monitor network alarms and events continuously through Network Management Systems (NMS) and OSS platforms on a 24x7 basis
• Perform continuous surveillance across:
o CMTS (Cable Modem Termination Systems)
o XGS-PON Network Elements
o Cisco Routers & Switches
o Juniper Routers & Switches
o Optical Access Network Devices
• Identify and prioritize service-impacting alarms based on severity and business impact
• Perform alarm correlation to eliminate duplicate events and accurately identify root causes
Incident Management
• Create, update, and manage incident tickets with accuracy in ITSM/ticketing tools
• Ensure detailed documentation of alarm details, timestamps, and troubleshooting findings
• Follow defined Incident Management and Escalation Procedures
• Coordinate with L2/L3 teams, field engineers, and vendors for timely fault resolution
• Track incidents end-to-end through to resolution and closure
First-Level Troubleshooting & Diagnostics
• Perform first-level diagnostics for Data & IP network faults
• Verify device reachability and connectivity using Telnet, SSH, and PuTTY
• Check interface status, alarms, system logs, CPU and memory utilization
• Execute predefined troubleshooting procedures and collect relevant logs for L2/L3 escalation
• Validate network restoration post fault resolution
Altiplano AMS Operations
• Monitor alarms and events through the Altiplano Access Management System (AMS)
• Analyze access network faults and service degradation alerts
• Perform basic troubleshooting and alarm validation using Altiplano dashboards and reporting tools
What You Will Bring
Technical Skills
Networking Knowledge:
• Understanding of TCP/IP, VLANs, Routing, Switching, and Ethernet concepts
• Basic knowledge of:
o Cisco Networking (IOS/IOS-XE)
o Juniper Networking (Junos)
o Broadband Access Networks
o XGS-PON Technology
o CMTS Architecture and Monitoring
Tools & Technologies:
• Altiplano AMS
• Grafana
• NMS/OSS Platforms
• ServiceNow / Remedy / JIRA
Educational Qualification:
• B.Tech / B.E. in Electronics, Telecommunications, Computer Science, or Information Technology OR
• Diploma in Electronics, Telecommunications, Networking, or equivalent
Preferred Certifications:
• CCNA (Cisco Certified Network Associate)
• JNCIA (Juniper Networks Certified Associate)
• Networking Fundamentals Certifications