SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.
SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
Learn More
You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.
Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
Providing first-line operational support for project systems and configurations
Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
Maintain accurate ticket updates and documentation
Prioritize tasks in accordance with requirements and business risk level
Higher or incomplete higher education, preference for graduates of technical universities
Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
Basic knowledge of markup web languages (HTML, CSS)
Working proficiency in the English language
Working proficiency in the Russian language
Familiarity with GitLab (or alternatives) CI/CD pipelines
Familiarity with Application Programming Interfaces (APIs)
Full-time remote work opportunities and flexible working hours
Private insurance
An additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
SOFTSWISS is a global tech expert with over 15 years of experience in providing innovative iGaming solutions. The company offers comprehensive software for online casinos, sports betting, and affiliate management.
To expand its global presence, in 2024, SOFTSWISS acquired Turfsport, a leading South African betting software provider, and a significant stake in Ously Games GmbH, the company behind the fastest-growing European social casino, SpinArena.net. Additionally, the company appointed Formula 1 legend Rubens Barrichello as Non-Executive Director in Latin America, focusing on Brazil's growing market.
SOFTSWISS is committed to transforming the iGaming and entertainment industry for the better through tech innovations. The Team helps operators and providers establish enduring partnerships by building profitable and scalable businesses.
---------------
SOFTSWISS IN NUMBERS:
---------------
– #1 provider in crypto gambling
– 36,700+ games available
– 1400+ iGaming projects launched
– 300+ game provider partners
As a market-leading iGaming technology partner, SOFTSWISS upholds its core values: Expertise, Service, Security, and Innovation. This dedication fuels continuous product improvement, ensuring client comfort, satisfaction, and ultimate success.
YOUR TECHNOLOGY PARTNER IN iGAMING:
softswiss.com
order@softswiss.com
BUILD YOUR CAREER AT SOFTSWISS:
SOFTSWISS, an equal opportunity employer with 2,000+ employees from over 30 countries, has offices in 4 key locations. Its main headquarters are situated in Poland, Malta, and Georgia.
#softswisspeople work remotely, in-office, or hybrid
Explore exciting career opportunities at careers.softswiss.com
