Job Description

At a Glance

Legrand has an exciting opportunity for a L1 Technical Support Engineer to join the ZPE Systems Team in Bengaluru, India. The L1 Technical Support Engineer will provide exceptional customer service by assisting ZPE Systems' clients with technical questions and resolving issues related to ZPE products and features. This role involves addressing inquiries via phone, email, and ticketing systems while maintaining a focus on delivering effective solutions and ensuring customer satisfaction.

What Will You Do?

• Customer Support: Provide 24/7 technical support coverage for ZPE products and features.
• Shifts Work in a rotational shift schedule, including night shifts, weekends, to support global customers.
• Ticket Management Respond to customer inquiries through emails and phone calls, logging detailed information into the ticket system.
• Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed.
• Linux and Networking: Utilize knowledge of Linux systems and networking concepts (e.g., IP structures, protocols, and network devices) to address customer issues effectively.
• Collaboration: Participate in weekly team meetings to share insights and updates.
• QA Assistance: Assist the Quality Assurance team with bug verification and reporting.

• Education: Associate or bachelor’s degree in computer science or a related IT field (undergraduate students will also be considered).
• Customer Service Skills: Strong problem-solving skills with the ability to understand and resolve client issues effectively.
• Communication Skills: Outstanding verbal and written communication abilities.
• Technical Knowledge: Proficiency in Linux and good knowledge in Networking.
• Attitude: Must be enthusiastic, productive, and adaptable in a fast-paced environment.
• Experience: Prior experience in an IT Help Desk or technical customer service role is desirable but not mandatory.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

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Equal Opportunity Employer