This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE:
L1 Technical Support

Working Hours:
TBD (usually US hrs | Night shift)

Offer: PHP 40k per month
Start Date
:
TBD

JOB ROLE & RESPONSIBILITIES:

• 
  Provide end user technical support as needed from tickets received by

• 
  phone, email, or customer portal

• 
  Escalate tickets to tier 2 and tier 3 support technicians as needed

• 
  Understanding of networking services such as DNS, DHCP, and ability to

• 
  troubleshoot basic connectivity problems

• 
  Workstation imaging

• 
  Virus/Malware removal

• 
  Maintain and update documentation

JOB REQUIREMENTS:

• 
  1-2 years providing IT support to end-users

• 
  Experience with MSP
  ​

• 
  Experience with administration of Office 365 and Office product suite

• 
  Experience with administration of Active Directory, implementing

and troubleshooting Group Policy, and AD topologies

• 
  Understanding of VoIP technologies, administration, and troubleshooting

• 
  Knowledge of SaaS based products, and management of customer licenses

• 
  Excellent communication skills both written and verbal

• 
  Resourceful, and able to take initiative in a dynamic environment

• 
  Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:

o ITIL Foundation

o CompTIA A+

o CompTIA Net+

o CompTIA Security+

EXPERIENCE:

• 
  Help desk: 3 years (Preferred)

• 
  Windows: 3 years (Preferred)

• 
  Administering Office 365: 3 years (Required
  )