PeopleSharp

L1 Support Specialist

PeopleSharp  •  $45k/yr  •  Richmond, VA (Onsite)  •  2 months ago
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Job Description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while being part of a tight-knit, forward-thinking team, we’d love to hear from you! This is an on-site opportunity located in Richmond, VA.

We’ll Provide:

  • Salary starting at $45,000+ scalable based on experience.
  • Retirement plan, PTO, and health insurance benefits.
  • On-site gym, sauna, and gaming room to enjoy during your downtime.
  • Friendly, people-focused management and technical mentors to foster your career development.

What You’ll Do:

  • Primary Focus: You must be comfortable providing phone support for up to 6 hours per day as the primary focus of this role.
  • High-Volume Support: Success in this position is defined by the ability to handle Level 1 issues effectively and with high volume.
  • Technical Assistance: Provide top-tier support for 100+ small to medium-sized clients via email and phone.
  • Environment Management: Resolve technical issues across various environments, including Office 365, on-premise, and cloud solutions.
  • Network Maintenance: Assist in maintaining and troubleshooting client networks, including LAN/WAN, firewalls, and access points.
  • Service Efficiency: Prioritize tickets, set client expectations, and deliver outstanding customer service while accurately documenting solutions.

Skills You’ll Need:

  • Experience: 0-2 years of hands-on PC support experience.
  • Customer Service: Confidence and commitment to top-tier customer service in a fast-paced environment.
  • Adaptability: Strong interpersonal skills, a positive mentality, and the ability to change tasks rapidly.
  • Technical Knowledge: A general knowledge of different hardware platforms, cloud services (Office 365), and basic networking protocols.
  • Organization: The ability to stay organized and follow tasks through to completion with accuracy.
  • Learning Mindset: A willingness and ability to learn new applications and skills.
  • Requirements: A valid driver's license and reliable transportation for occasional on-site client support.

Ready to Apply?

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Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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