Visvero | Analytics, That's IT!

L1 Support Engineers(Oracle XStore)

Visvero | Analytics, That's IT!  •  Mumbai, IN (Onsite)  •  19 hours ago
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Job Description


  • Provide Level-1 application and technical support for Oracle XStore POS systems.

  • Monitor incident queues and respond to support tickets within defined SLAs.

  • Troubleshoot and resolve basic Oracle XStore POS issues related to:

    • Billing/POS transactions

    • Store login/access issues

    • Payment processing

    • Printer/scanner/peripheral issues

    • Store opening/closing issues

    • Data synchronization failures

  • Perform initial diagnosis and root cause identification for application incidents.

  • Escalate unresolved or critical issues to L2/L3 support teams.

  • Coordinate with store users, infrastructure teams, and vendors during issue resolution.

  • Monitor batch jobs, store communications, and integration interfaces.

  • Maintain incident logs, troubleshooting steps, and support documentation.

  • Support deployment validation, patch verification, and post-release monitoring.

  • Requirements


  • Basic knowledge of Oracle XStore POS application.

  • Understanding of Retail POS operations and store workflows.

  • Familiarity with:

    • Incident Management

    • Ticketing tools

    • POS troubleshooting

    • Batch monitoring

    • Log analysis

  • Basic SQL knowledge for troubleshooting.

  • Knowledge of Windows/Linux environment is an advantage.

  • Understanding of store peripherals:

    • Receipt printers

    • Barcode scanners

    • Cash drawers

    • Payment terminals
  • Visvero | Analytics, That's IT!

    About Visvero | Analytics, That's IT!

    We help businesses take on data, analytics, and automation challenges. The past 2 decades have witnessed the evolution of Visvero as a technology services company disrupting the data management, analytics and robotic process landscape and helping clients effectively leverage data for driving operational efficiency and improved information utilization.

    An SBA 8a Certified company, Visvero has empowered clients across banking, insurance, oil & gas, manufacturing, retail and federal & local government effectively manage their data assets. Well equipped with industry experts across Robotic Process Automation (RPA), Big Data, Modern Data Architecture, Cloud Migration, Enterprise Data Management, Business Intelligence, Data Visualization, Data Virtualization Advanced Analytics and Machine Learning, Visvero works alongside your company committed towards your business objective for a long-term success.

    A technology from tomorrow:

    We work as partners with our clients and major technology suppliers

    An end-to-end focus on data lifecycle creating to integration and analytics

    Strategic relationship with functional innovators

    Extensive training and practice development emphasis

    Consistent focus on efficient time to value

    Data quality and consistency, with minimal manual intervention

    We help you eliminate information and process flow bottlenecks while sharpening your focus on strategy, execution and allowing analytics & automation applications complete the feedback loop. Leveraging the combination of best-in-class agile and waterfall approaches, we work towards making you self-reliant and fueling your success.

    Industry
    Unknown
    Company Size
    51-200 employees
    Headquarters
    Washington, PA
    Year Founded
    2003
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