KNOATIV

L1 Support Engineer (DevOps)

KNOATIV  •  Karachi, PK (Onsite)  •  14 days ago
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Job Description

We are looking for an L1 Support Engineer with DevOps exposure who can support day-to-day technical operations, monitor systems, troubleshoot issues, and assist in maintaining stable production and staging environments.

This role is ideal for someone who enjoys problem-solving, has strong foundational technical knowledge, and wants to grow further in cloud infrastructure and DevOps practices. You will work closely with engineering, QA, infrastructure, and product teams to ensure smooth system operations and timely issue resolution.

Key Responsibilities


  • Monitor applications, servers, and infrastructure environments

  • Handle L1 support tickets and provide timely issue resolution or escalation

  • Perform basic troubleshooting related to Linux servers, applications, networking, and deployments

  • Monitor logs, alerts, and incidents to identify system issues proactively

  • Support CI/CD pipelines and deployment activities under senior guidance

  • Assist in managing cloud infrastructure environments (AWS/Azure/GCP)

  • Support Docker/containerized application environments

  • Coordinate with development teams for bug tracking and issue resolution

  • Maintain proper documentation for incidents, fixes, and operational procedures

  • Assist in uptime monitoring and system health checks

  • Support production, staging, and testing environments

  • Participate in shift rotations or on-call support if required

Qualifications & Skills


  • 1–3 years of experience in Technical Support, System Support, or DevOps Support roles

  • Basic understanding of Linux/Unix systems and command-line operations

  • Familiarity with cloud platforms such as AWS, Azure, or GCP

  • Basic understanding of CI/CD concepts and deployment workflows

  • Exposure to Docker and containerized environments

  • Understanding of networking fundamentals (DNS, IP, SSL, ports)

  • Familiarity with monitoring/logging tools is a plus

  • Basic scripting knowledge in Bash or Python is preferred

  • Experience with ticketing systems such as Jira, ServiceNow, or similar tools

  • Strong troubleshooting and analytical thinking skills

  • Good communication and coordination abilities

  • Willingness to learn and grow in DevOps and cloud operations

Preferred Skills


  • Exposure to Kubernetes environments

  • Understanding of Git/GitHub/GitLab workflows

  • Experience supporting SaaS applications

  • Knowledge of monitoring tools such as Grafana, Prometheus, or Datadog

  • Understanding of incident management processes

What Success Looks Like


  • Timely resolution and escalation of support tickets

  • Stable monitoring and operational support of systems

  • Reduced downtime and faster issue response

  • Accurate documentation and operational coordination

  • Continuous improvement in troubleshooting and DevOps capabilities
KNOATIV

About KNOATIV

At Knoativ (pronounced “noh-AY-tiv”), we don’t just help retail brands keep up with the competition, we ensure they lead.

Retail isn’t what it used to be, and neither are we. The rules of the game have changed: customers expect more, competitors move faster, and outdated systems hold businesses back.

We empower retail brands through:

Valus Loyalty: Strengthen customer loyalty by transforming interactions into personalized connections that keep customers returning.

LyraCX Commerce: Effortlessly scale digital commerce operations, turning online visits into seamless purchases.

Track & Trace: Protect brand reputation by eliminating counterfeits, ensuring transparency, and reinforcing trust at every step.

InsightsRep: Enable smarter, faster decision-making through clear, real-time insights that drive measurable growth.

Knoativ is more than technology; we’re your strategic partner committed to delivering measurable outcomes. Our Digital Optimization Readiness and Ai Excellence strategies help retail brands identify key areas of focus, enabling them to scale quickly, clearly, and confidently.

Together, let’s define what’s possible in retail.

Industry
Retail & Ecommerce
Company Size
11-50 employees
Headquarters
Plano, Texas
Year Founded
2018
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