About Innovapptive
Innovapptive is an enterprise SaaS company building an AI-powered Connected Worker Platform for industrial organizations. Our platform connects frontline workers, back-office systems, and assets in real-time to drive safety, reliability, and operational productivity.
Leading global enterprises including Shell, Hess, Westlake Chemical, Kimberly-Clark, Scott Miracle-Gro, and Newmont Mining, rely on Innovapptive to transform how work gets done across plants and field operations.
Our customers have achieved $50M+ EBITDA savings at a single enterprise, 10× improvement in frontline productivity, and 15–20% reductions in maintenance costs.
Innovapptive is recognized as a Leader in Frost & Sullivan's “Frost Radar 2025 - Augmented Connected Worker Platforms”, with acknowledgments from Gartner and LNS Research, and is backed by Vista Equity Partners and Tiger Global Management
With headquarters in Houston and an engineering center in Hyderabad, we have 300+ employees across the U.S., India, and ANZ and are on a strong trajectory toward $100M ARR.
Why This Role Exists
Building 24x7 L1 for 54 active customers. 3-person team (Lead + 2 Engineers). First line of defense.
What You Own
You Must Have
Nice to Have
You Will Be Measured On
Tech Stack & Tools
Ticketing: Jira Service Desk
Monitoring: Sentry, Mixpanel, CloudWatch
Products: mWorkOrder, mInventory, mRounds, iMaintenance
Backend context: Node.js, MongoDB, AWS
Compensation & Growth
Reports to L1 Support Lead. Staggered hiring. Path to Senior Support or L2.
What We Offer
Innovapptive does not accept and will not review unsolicited resumes from search firms
Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws
Innovapptive is an AI-powered, Mobile-First Connected Worker Platform built for the Office of the COO to drive measurable improvements in safety, reliability, productivity, and cost across asset-intensive industries.
Trusted by 50+ global enterprises, including Indorama, W.R.Grace, Westlake Chemicals, Shell, Hess, Par Pacific, Dominion Energy, Newmont Mining, Kimberly Clark, Airgas, AkzoNobel, UNICEF, and others, Innovapptive helps organizations modernize how frontline work is planned, executed, and governed, at scale.
At its core, Innovapptive unifies Predictions/Sensing, Operations, Maintenance, EHS and Supply Chain teams on a single, patented AI Powered low-code/no-code platform. Frontline workers are equipped with configurable, mobile-first applications for operator rounds, shift handovers, planning, scheduling, work execution, inspections, permits, safety checklists, digital work instructions, and inventory management. Back-office teams gain real-time visibility, intelligent planning, and execution control through integrated planning, scheduling, and analytics.
Unlike traditional point solutions that fragment execution, Innovapptive eliminates silos by connecting work identification, execution, capture, and inventory flows end-to-end. Built-in AI, machine learning, and natural language capabilities reduce decision and action latency by delivering predictive insights and recommendations directly into frontline workflows.
Enterprises no longer have to choose between field data capture tools and mobile EAM or inventory solutions. Innovapptive uniquely delivers the best of both—on one unified platform, enabling faster execution, higher compliance, improved collaboration, reduced downtime, and sustainable cost takeout.
Innovapptive powers modern operations, where execution drives value.
