PeopleSharp

L1 Service Desk Technician

PeopleSharp  •  Sparks, NV (Remote)  •  8 days ago
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Job Description

Are you ready to grow your career at a values-driven, family first MSP? DTC is looking for their next Service Desk Technician. The Service Desk Technician will serve as the frontline for technical support, providing courteous and knowledgeable assistance to clients with a wide range of technical issues across workstations, networks, cloud platforms, and business applications. This is a hybrid role based in Sparks, MD.

We'll Provide:

  • Robust benefits package including PTO, 401k, healthcare, dental, and vision
  • Salary range of $50-60k annually
  • Hybrid schedule allowing for work/life balance
  • Opportunities for continued growth, learning, and creativity

What You’ll Do:

  • Provide client support by responding to service requests and troubleshooting issues with workstations, operating systems, networks, Microsoft 365, and common business applications
  • Maintain clear, professional communication to ensure clients feel supported throughout the entire issue-resolution process
  • Manage incidents by logging and categorizing tickets, making timely initial contact, and escalating issues with thorough documentation when necessary
  • Document troubleshooting steps and resolutions, and create or update internal knowledge base materials for recurring issues and evolving systems
  • Monitor system alerts and collaborate with teammates and field technicians to resolve issues efficiently and support overall team success

Skills You’ll Need:

  • 0–2 years of IT support or service desk experience
  • Strong customer service and communication skills
  • Basic knowledge of: Windows operating systems and Microsoft 365 suite
  • Ability to participate in rotating 5-hour Saturday swing shifts
  • Experience with ticketing systems and remote desktop tools is a plus
  • Certifications: CompTIA A+, Network+, or equivalent certifications are preferred but not required

Ready to apply?

Quick apply with your resume

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-OR919RZA1/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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