PeopleSharp

L1 IT Support Specialist 26-00204

PeopleSharp  •  $45k/yr  •  Richmond, VA (Onsite)  •  3 hours ago
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Job Description

Bastionpoint Technology is a rapidly growing Managed Service Provider (MSP) delivering cutting-edge IT solutions to businesses in the Richmond, VA area. We pride ourselves on our collaborative, fast-paced, and supportive environment that encourages professional growth.

If you are looking for a role where you can work with a diverse range of technologies and client environments while learning from experienced engineers, this could be the perfect next step. This is an on-site opportunity located in Richmond, VA.

What You’ll Get:

  • Salary starting at $45,000+ scalable based on experience
  • Health insurance, PTO, and retirement plan
  • Access to an on-site gym, sauna, and gaming room
  • Friendly, people-focused leadership and strong technical mentorship
  • A fast-paced environment with real opportunities for career growth and advancement

What You’ll Do:

  • Serve as a primary point of contact for client support, with a strong focus on phone-based troubleshooting (up to 6 hours per day)
  • Resolve high-volume Level 1 technical support issues quickly and effectively
  • Provide technical support for 100+ small to medium-sized businesses via phone and email
  • Troubleshoot issues across Microsoft 365, on-premise systems, and cloud environments
  • Assist with maintaining and supporting client networks including LAN/WAN, firewalls, wireless access points, and connectivity issues
  • Prioritize service tickets, manage client expectations, and deliver exceptional customer service
  • Accurately document issues, resolutions, and follow-up actions to maintain service quality

What You Bring:

  • 0–2 years of hands-on PC support or IT support experience
  • Confidence delivering excellent customer service in a fast-paced support environment
  • Strong communication skills, a positive attitude, and the ability to shift priorities quickly
  • General knowledge of hardware platforms, Microsoft 365, cloud services, and basic networking concepts
  • Strong organizational skills and the ability to follow tasks through to completion accurately
  • A willingness to continuously learn new technologies and develop technical skills
  • Valid driver’s license and reliable transportation for occasional onsite client support

Why This Role Stands Out:

  • Great opportunity to build your career inside a growing MSP
  • Exposure to multiple client environments and technologies—not just internal IT
  • Strong mentorship from experienced technical leaders
  • Unique workplace perks and a team-focused office culture

Next Steps:

Quick apply with your resume

OR

Get a head start on the application process through our online portal here: https://www.ondemandassessment.com/o/JB-QHW0AOKFP/landing-u=1182753

PeopleSharp

About PeopleSharp

PeopleSharp was founded in 2021 by Dave Cava after selling an MSP that went from a bootstrapped founding to over $10M in revenue in 11 years. Along the way Dave came to recognize that best-in-class MSPs build their teams differently. They focus on brainpower, work ethic, and culture fit over experience or pedigree. The systematize their recruiting process and get the owners and managers out of the early stages of it. They have strong onboarding processes and mentoring systems, and they fill a lot of high level roles through internal promotion of qualified people. These realizations transformed Dave's MSP and became the foundational ideas for PeopleSharp.

Today we work with many MSPs and channel companies. We learn their business and their culture, and then apply the principles above as we work through a very well-defined recruiting process we call 'layered filtering'. Before we consider what candidates know or what they have done, we ask "Will this person make a great employee, and do they have a lot of potential to go further and help this company go further?"

Recruiters don't have the best reputation, and much of that is deserved. We do a lot of things differently than your typical headhunter. We aren't particularly looking for transactional relationships. We see ourselves more as your outsourced internal recruiting department. We don't define success as making placements, we define it by whether we are helping companies get healthier and scale. If we think you might be hiring for the wrong position or compounded a team problem, we'll tell you. If we have concerns about a candidate we pass through, we'll tell you. The only time we'll ever shop a candidate is if one approaches us independently and we are trying to help them. Contracted clients pay far below market recruiting rates and are able to spread payments over time and avoid large placement fees. If you hire us, we work for YOU, and we are truly on your side. Your success is our success.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Unknown
Year Founded
2021
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