Excis Compliance

L1 Desktop Support Engineer - EG

Excis Compliance  •  Cairo, EG (Onsite)  •  7 days ago
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Job Description


WE’RE HIRING A L1 DESKTOP SUPPORT ENGINEER IN CAIRO, EGYPT!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive
Desktop Support Engineer
to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

  • Client in 190+ countries

  • 6000+ Engineers

  • 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Key Responsibilities:

  • Provide first/second level contact and problem resolution for customer issues.

  • Work with Third Party Vendors to remediate complex AV issues as needed.

  • Provide timely communication on issue status and resolution.

  • Maintain ticket updates for all reported incidents.

  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

  • Should have basic knowledge of Mac operating system, to support Apple pc users.

  • Install, upgrade, support and troubleshoot for printers, computer hardware.

  • Performs general preventative maintenance tasks on computers, laptops, printers.

  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.


Requirements


  • Bachelor Degree or equivalent in Computer Science or related field.

  • Minimum of 18 months’ years of IT experience.

  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

  • Mobile device management, including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

  • Proven analytical, troubleshooting and problem- solving skills.

  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.

  • Excellent communication relationship-building and internal customer service skills

  • Adaptable and flexible in a fast-changing industry and work environment.


Benefits


Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
Excis Compliance

About Excis Compliance

Excis is a trusted global IT services company, delivering agile, multilingual support across 150+ countries. From end-user computing to data centre and network solutions, we provide 24/7 coverage with 4-hour onsite response, anywhere in the world.

With ITIL-aligned service desks and a strong focus on reliability, Excis partners with enterprise and mid-sized businesses to keep operations running smoothly — no matter the challenge, no matter the location.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
2001
Website
excis.com
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