Job Description

Purpose of the role

To support Payments with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

• Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements.
• Collaboration with teams across the bank to align and integrate payments processes.
• Identification of areas for improvement and providing recommendations for change in payments processes.
• Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in payments Services.
• Participation in projects and initiatives to improve payments efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Step into a role of KYC Processing Analyst at Barclays, where you’ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.

To thrive in this role, you may need previous experience in:

Accountabilities

• Provision of customer service through various communication channels including chat, email

• and phone.

• Execution of customer service requirements to resolve more complex, specific customer

• needs, and give a unique, personalised resolution for each case.

• Collaboration with teams across the bank to align and integrate customer care processes.

• Identification of areas for improvement to provide recommendations for change in customer

• care processes and provide feedback and coaching for colleagues on these highlighted

• areas.

• Development and implementation of customer care procedures and controls to mitigate risks

• and maintain efficient operations.

• Resolution of specific customer inquiries and issues related to the bank’s products and

• service, including account balances, transactions, pending KYC, and payments.

Analyst Expectations

• Deliver high-quality service and operational execution to meet customer and stakeholder needs.

• Take responsibility for assigned tasks and complete work accurately and on time.

• Understand and follow established telephony procedures and processes.

• Make informed decisions based on information and available guidelines.

• Build strong relationships with customers and stakeholders; handle sensitive issues professionally.

• Maintain awareness of risk, compliance requirements, and regulatory obligations.

• Identify and escalate policy or procedural breaches where required.

• Collaborate effectively with team members without people leadership responsibilities.

• Strong verbal communication and active listening skills.

• Ability to handle telephony interactions with clarity and empathy.

• Problem‑solving and analytical thinking.

• High attention to detail and accuracy in documentation.

• Ability to follow structured procedures and workflows.

• Resilience and ability to manage sensitive or challenging calls.

• Collaboration and stakeholder awareness.

• Experience in telephony-based customer service or a voice process environment preferred.

• Knowledge of banking products, customer care operations, or financial services is an advantage.

• Ability to work in a structured call-centre or telephony environment.

Desirable skills sets:

• Telephony Experience.

• Customer Service Experience.

• Good Communication Skills.

• Experience in KYC.

• Banking experience.

You may be assessed on key critical skills relevant for success in role, such as trade, report creation, letter of credit, rigour procedures, tools & practices, strategic thinking and digital and technology, as well as job-specific technical skills.

This position is based out of Noida.