Job Description

Team/Role Overview

Global Operations working as part of the KYC Operations Learning Experience and Controls Training team maintaining the Controls and Reporting regime of KYC and GSO Operations as well as being directly involved in the delivery of training, both in technical processes and soft skills. You will act as a support for new joiners and the needs of the wider operations. We are looking for someone who has the data and reporting skills and believes they can clearly transfer technical and other knowledge to trainees.

Key Roles and Responsibilities:

• Maintain, develop and deliver reports, dashboards, and insights to support business decision-making that are critical to Audit and CAP processes.
• Analyze complex data to identify trends, risks, and opportunities, and provide actionable recommendations and working to tight deadlines.
• Create and Deliver training to all business levels; operations to senior managers within KYC Operations.
• Play a key role in the creation, tracking and reporting of the upcoming New KYC System release.
• Learn and deliver the New Hire KYC Foundation Course to support the wider KYC Ops Training team.
• Take ownership of end-to-end processes, ensuring efficiency, accuracy, and timely execution.
• Develop and maintain good client relationships.
• Drive data quality and governance standards, including controls, validations, and audit readiness.
• Partner with stakeholders to understand requirements, resolve issues, and deliver solutions.

Key Skills & Requirements

• Advanced Excel and data analysis skills (Power Query, dashboards, automation preferred)
• Strong analytical thinking and problem-solving ability
• Experience of delivering training to various levels within an organization
• Strong knowledge of Citi systems, products and processes - an advantage
• Good knowledge of learning and development principles advantage
• Ability to translate data into business insights and recommendations
• Effective stakeholder management and communication skills
• High ownership mindset with ability to work independently in a fast-paced environment
• Experience with reporting tools, data systems, or process improvement initiatives
• Excellent communication skills and fluent English

Qualifications:

• Minimum 8-10 years of relevant experience
• Experience in training, learning and facilitation
• Experience in reporting and data analytics

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

Full time

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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