Job Description

Join our Warsaw KYC Operations team to safeguard client data, collaborate globally, streamline processes, and grow in a fast-paced role.

As a KYC Operations Senior Associate in the KYC Operations team, you will manage and verify client information to support KYC and AML compliance. You’ll use digital platforms to optimize workflows, resolve service issues, and maintain the integrity of confidential data. Engaging with stakeholders, you’ll facilitate discussions that drive positive outcomes and operational efficiency. This role is ideal for those interested in financial services and data operations, offering growth in a fast-paced environment, and where your expertise will help support the firm’s regulatory requirements.

Job responsibilities

• Conducts KYC (Know Your Customer) process for new and existing clients of the Financial Institution Group sector (including adding additional products to KYC existing profiles) with accordance to regulatory standards as part of team of ~35 KYC Officers located in Warsaw

• Cooperates with external clients and various internal teams around the world: Front Office, Compliance, Policy and Quality Control to assure on time completion of due diligence

• Participates in additional projects related to both BAU activities (process improvements, documents governance) and non-BAU (automation, team building activities)

• Builds and develops strong partnerships, identifies challenges and eliminates roadblocks with all internal partners

• Ensures all information to and from our Clients is accurate, complete and compliant with global and country KYC requirements

• Coordinates case prioritization, capacity planning, and assignment with our business and other internal partners

• Stays up to date of any changes to processes and procedures, regulatory change and ensures impacts are identified for in-progress requests

• Manages personal workload and priorities ensuring timely escalation of key risks/issues to management

• Identifies and executes process improvements, provides guidance and support on key process and technology initiatives to the business
  

Required qualifications, capabilities, and skills

• Proficiency in English (C1 and higher)

• Advanced knowledge of KYC global and EMEA country regulations – 4+ years of experience in KYC required

• Strong prioritization, time management and organizational skills

• Ability to learn quickly and understand complex procedures and processes

• Ability to not only analyze documents and data but also synthesize it and communicate in clear way

• Strong attention to detail and commitment to high quality work in the fast-moving environment

• Resilient interpersonal skills, ability to partner with internal stakeholders

• Client focused whist maintaining a strong controls mind-set

• Proactive and flexible approach to personal workload and wider team targets

• Understanding of the Financial industry, especially Non-Bank Financial Institutions, Funds and Trusts

• Proficiency in MS Office applications, especially MS Outlook and Excel

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.