Job Description

Client Onboarding & Renewal VP – NAM CB

About the Company
You will join a company where people are our greatest strength. We are committed to building an inclusive culture where diverse perspectives drive innovation, collaboration, and excellence. You will have the opportunity to develop your career, contribute to meaningful work, and make an impact.

We value diversity and are committed to providing a workplace that is respectful, inclusive, and free from discrimination, while supporting the wellbeing and growth of our employees.

As a Vice President in Client Onboarding and Renewal Operations, you lead a team focused on supporting client onboarding, renewals, and remediation activities. You ensure compliance with anti-money laundering regulations and internal policies, while partnering with colleagues across Legal, Compliance, Technology, Client Services, and Operations. You build strong relationships with internal and external stakeholders, manage priorities, and provide clear updates on progress. Your analytical skills and attention to detail help maintain high standards and mitigate risk. You foster a collaborative, inclusive environment where everyone can thrive.

You will support process improvements, technology initiatives, and training plans to enhance quality and efficiency. Your role includes maintaining standard operating procedures, leading special projects, and ensuring timely escalation of risks. You are committed to continuous improvement and operational excellence. You will help shape the team culture and contribute to our ongoing success. Your leadership will empower others to grow and achieve their best.

Job Responsibilities

• Lead and develop a team, managing workload, setting priorities, and coaching for performance and quality
• Plan and review key renewals, providing structured status updates and managing pipeline capacity
• Build strong partnerships with stakeholders to ensure information flow and resolve time-critical requests
• Create accurate and complete client profiles, ensuring compliance with global and local regulations
• Manage personal and team priorities, escalating risks and issues with clear mitigation actions
• Stay current on regulatory changes and communicate impacts to business partners
• Identify and execute process improvements to enhance cycle time, quality, and control outcomes
• Maintain and update standard operating procedures to reflect current processes and controls
• Lead or participate in special projects, including process improvements, remediation, and training
• Support delivery against service level agreements and quality targets
• Foster a collaborative and inclusive team environment

Required Qualifications, Capabilities, and Skills

• University degree
• Fluent English, both written and spoken, with formal communication skills
• Experience in client onboarding, anti-money laundering, or related operations within financial services
• People management experience, with proven ability to lead and develop a high-performing team
• Experience training, mentoring, and growing analysts
• Ability to thrive under tight deadlines in a high-volume, high-control environment
• Strong attention to detail, risk awareness, and sound judgment for escalation
• Adaptability to changing priorities, processes, and regulations
• Client-focused mindset with a commitment to quality and operational excellence
• Continuous improvement and problem-solving orientation
• Commitment to fostering a diverse and inclusive workplace

Preferred Qualifications, Capabilities, and Skills

• Experience with process improvement and technology initiatives
• Familiarity with regulatory requirements in client onboarding
• Strong analytical and communication skills
• Ability to manage multiple priorities and projects
• Experience in capacity planning and work allocation
• Knowledge of standard operating procedures and controls
• Experience leading special projects or remediation initiatives

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.