Job Description

Join our Commercial Banking team as a KYC Manager for Commercial Real Estate, where you’ll lead a high-performing team as a Manager of Managers, drive robust AML/KYC standards, and make a meaningful impact on global compliance—all in a dynamic, growth-focused environment.

As a KYC Manager within the Commercial Bank team, you will be responsible for the day-to-day management of KYC Mangers and their KYC Relationship Officers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a three managers and their associated teams, recruiting, performance management, employee development and coaching, training, and staff readiness. You will be responsible for maintaining oversight and ultimate responsibility for the KYC activity of all aspects of the Commercial Real Estate book of work.

Job Responsibilities:

• Evaluate manager and individual performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
• Coordinate and lead regular team meetings where appropriate.
• Provide KYC Managers and Relationship Officers with guidance and resources to perform their specified job functions.
• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
• Provide support in the process of interviewing and hiring new KYC Relationship Officers.
• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
• Work with direct manager and Commercial Real Estate business leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.
• Contribute as a member of the broader Commercial Bank KYC Core Management Team.

Required qualifications, capabilities and skills:

• BA/BS or equivalent work experience
• Prior management/supervisory experience; demonstrated leadership ability
• Prior KYC/AML Operational experience
• Client Service or Data Quality and Controls experience
• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
• Strong analytical and problem-solving skills
• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
• Demonstrated commitment to coaching and people-development
• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
• Proficient in MS Office applications, especially Excel

Preferred qualifications, capabilities and skills:

• Experience working with unique Commercial Real Estate products
• Exposure to working in a transformational environment using AI to improve productivity and client experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Independent, self-motivated, and a team player

Please note this role is not eligible for employer immigration sponsorship.