Job Description

KYC Delivery & Client Engagement Manager

Location: Madrid, Spain (Hybrid)

Type: Full-time

Department: Technology

A senior client-facing role requiring strong KYC domain expertise and technology background. The individual will act as the onsite representative for the technology team, working closely with business and IT stakeholders, driving BAU coordination, managing escalations, and identifying new opportunities.

Responsibilities

• Act as the primary onsite liaison between client stakeholders and offshore technology teams
• Manage BAU activities, ensuring smooth execution and timely delivery
• Engage with senior stakeholders for updates, discussions, and alignment
• Handle escalations proactively and ensure timely resolution
• Maintain strong client relationships and act as the face of the IT team
• Identify opportunities for enhancement and pitch solutions where relevant
• Coordinate across teams for KYC-related technology initiatives
• Support implementation and optimization of KYC systems and workflows
• Leverage AI/GenAI capabilities to enhance KYC processes where applicable

Eligibility Requirements

• 10–12 years of experience in KYC domain within Financial Services
• Hands-on experience in KYC IT projects with investment banks
• Strong understanding of KYC lifecycle, onboarding, AML, and regulatory requirements
• Prior experience in Java and related technologies
• Experience working in client-facing roles, preferably onsite
• Exposure to AI / GenAI applications in KYC or financial services is preferred
• Strong stakeholder management and communication skills
• Fluency in Spanish and English
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and presentation skills
• Strong problem-solving and analytical ability
• Relationship management and client handling skills
• Proactive mindset with ownership attitude
• Ability to work with senior leadership and cross-functional teams

How to Apply

• Click "Apply Now" to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps

About eClerx

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.​

The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit www.eclerx.com

You can also find us on:

https://www.linkedin.com/company/eclerx/

https://www.indeed.com/cmp/Eclerx/about

https://www.glassdoor.com/eClerx

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here