Job Description

At ING, we're committed to helping our customers stay a step ahead while protecting them from financial crime risks. We're looking for a KYC COE TM & CDD Specialist to join our KYC & Financial Crime Prevention Centre of Excellence, where you'll play a key role in enhancing customer due diligence frameworks, controls, processes and financial crime risk management capabilities across the organisation.

This role sits at the centre of how we identify, assess and manage financial crime risk throughout the customer lifecycle. A key focus of this role will be strengthening Customer Due Diligence (CDD) requirements, frameworks, controls and risk management practices, ensuring they remain effective, scalable and aligned to regulatory obligations. The role will also provide specialist Transaction Monitoring (TM) capability, supporting the effectiveness of monitoring frameworks, controls and risk-based outcomes.

Working closely with stakeholders across Operations, Risk, Compliance, Product, Delivery and Technology, you'll support the design and implementation of financial crime controls, drive regulatory change outcomes, and help translate evolving requirements into practical business processes that improve risk management and customer outcomes.

This is an excellent opportunity for someone with strong operational CDD experience who is looking to broaden their exposure to financial crime risk, regulatory change, remediation activities and continuous improvement initiatives. You'll join a team that values collaboration, accountability and learning, with the opportunity to work alongside experienced subject matter experts and contribute to meaningful risk and control outcomes across the organisation.

This is a 6 month contract role based in Sydney.

What you’ll do

• Support and enhance customer due diligence requirements, procedures and controls across the customer lifecycle. Support the ongoing effectiveness of TM requirements, frameworks and controls, including the translation of risk and regulatory expectations into practical monitoring outcomes.
• Act as a subject matter expert on CDD requirements, providing guidance and support to stakeholders across the business.
• Partner with Operations, Risk, Compliance, Product, Delivery and Technology teams to design, implement and improve customer due diligence processes and controls.
• Support regulatory change initiatives and translate requirements into practical business processes and controls.
• Contribute to remediation activities, quality improvement initiatives and risk assessments.
• Provide insights and recommendations to stakeholders on financial crime risk management and control effectiveness. Provide specialist input into TM risk assessments, control design, change initiatives and issue or remediation activity, including emerging typologies and monitoring coverage.

What we’re looking for

• Strong operational experience in Customer Due Diligence (CDD) and KYC, including the ability to interpret and apply CDD requirements and provide specialist guidance to stakeholders. Demonstrated TM experience, with the ability to interpret monitoring requirements and provide practical subject matter guidance across business and delivery teams.
• Knowledge of customer onboarding, identification and verification, customer risk assessments, Enhanced Due Diligence (EDD) and ongoing customer review activities.
• Experience working within banking or financial services.
• Strong understanding of AML/CTF obligations, financial crime risk controls and risk-based decision making. Knowledge of TM frameworks, alert and case management, scenarios or detection logic, typologies, thresholds, data dependencies and control effectiveness is highly regarded.
• Strong stakeholder engagement, communication and problem-solving skills.
• Experience supporting remediation programs, continuous improvement initiatives, quality assurance activities and assessing complex customer structures or higher-risk customer relationships.

What’s in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Contact Sabrina Huynh, Sabrina.huynh@ing.com

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

Applications will close Thursday, the 22nd of October.

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