Job Description

Mō te tūranga | About the Role

To ensure compliance with AML/CFT regulations by conducting ongoing customer due diligence (CDD) and enhanced due diligence (EDD) reviews. This role plays a critical part in protecting the bank from financial crime and maintaining regulatory compliance. The KYC Analyst interacts directly with customers to collect and verify information, clarify documentation requirements, and ensure timely completion of due diligence processes.

• Conduct periodic and event-driven customer due diligence reviews in line with regulatory and internal policy requirements.
• Analyse customer profiles, transaction behaviours, and risk indicators to assess and update risk ratings.
• Make the due diligence process as frictionless and customer-friendly as possible while maintaining compliance standards.
• Identify and escalate suspicious activity or potential financial crime risks.
• Liaise with internal stakeholders (e.g. Relationship Managers, Compliance, Risk) to gather and verify customer information.
• Maintain accurate and up-to-date records in customer management systems.
• Support remediation projects and regulatory reporting requirements.
• Stay informed of changes in AML/CFT legislation and industry best practices.
• Provide guidance and support to other team members where required.
• Contribute to continuous improvement initiatives in KYC processes and systems.

Nā tāu rourou | What will you bring?

• 1+ years’ experience in a KYC, AML, or compliance-related role within financial services or legal.
• Strong understanding of AML/CFT legislation and regulatory expectations in New Zealand.
• High attention to detail and analytical thinking.
• Excellent written and verbal communication skills.
• Proficiency in using customer management and compliance systems.

Advantageous:

• Experience with high-risk customer types (e.g. trusts, PEPs, offshore entities).
• CAMS or similar AML certification.

Capabilities

• Analytical Thinking: Ability to assess complex information and make sound risk-based decisions.
• Attention to Detail: Ensures accuracy and completeness in documentation and analysis.
• Collaboration: Works effectively with internal teams and stakeholders.
• Adaptability: Responds positively to change and maintains performance under pressure.
• Customer Focus: Understands the importance of balancing compliance with customer experience.
• Integrity: Demonstrates high ethical standards and confidentiality.
• Communication: Clearly conveys information and expectations to a range of audiences.

Ko mātou tēnei | Our Organisation

At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter.

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodivergent, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

27 October 2026