Job Description

Job Title

KYC Analyst

Compensation details will be shared by the recruiter during the first interview.

About IG Group

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

About the Role

IG is growing its retail KYC team in Kraków, and this role owns the more complex end of client onboarding.

As a KYC Analyst, you'll handle higher-risk and exception cases, support and guide junior colleagues, and help keep onboarding fast, accurate, and compliant as our retail client base grows.

About the Team

This role sits within the KYC team, reporting into the KYC Team Lead/Manager. The team onboards new retail clients and performs ongoing KYC checks across IG's retail client base, working closely with Compliance, Sales, and wider Operations. KYC Analysts bring a layer of experience and quality oversight above the Associate population.

Key Responsibilities

• Work on account opening cases as a KYC Analyst, owning end-to-end review and onboarding for retail clients, including more complex, higher-risk, or exception cases.

• Act as an experienced point of contact for client queries and complaints related to onboarding and KYC, resolving complex cases and de-escalating where needed.

• Identify exceptions and process gaps across retail onboarding and provide recommendations to reduce risk.

• Provide training and act as a buddy/mentor to KYC Associates during their onboarding and early development.

• Stay current on regulatory and AML developments, taking ownership of relevant procedural updates.

• Proactively identify and escalate system or process issues, keeping the team lead informed.

• Support continuous improvement of onboarding processes and controls.

Role Requirements

• 1–2 years' experience performing KYC/AML activities, ideally within retail financial services.

• Solid understanding of end-to-end KYC and retail client onboarding processes.

• Strong risk awareness (operational, compliance, and reputational).

• Strong problem-solving and analytical skills.

• Familiarity with AML/KYC regulations and industry guidelines.

• Good working knowledge of MS Excel; comfortable working with data and operational reporting.

• Excellent written and spoken English communication skills.

• Experience working with an internationally regulated retail client base.

• Confident handling client queries and resolving complaints through at least one channel (email, phone, or other communication channels), with good judgement on escalation.

Desirable

• Experience training, coaching, or mentoring junior team members.

• Exposure to process improvement, quality assurance, or audit work.

• Experience partnering with internal or external audit teams.

• Experience using AI tools to support day-to-day work.

Number of openings

1