Job Description

A day in your life with us

In Goods Handout, we are committed to giving customers the best possible end to their shopping experience when collecting goods ordered either in-store or online. We are confident working independently, while also knowing when to involve and support one another when needed. As part of our team, you will enjoy a varied range of tasks. Your primary responsibility, however, will be assisting the many customers who come to collect their orders. The orders are stored on trolleys, which you will bring out to customers when they arrive.

Your responsibilities will include:
• Handing over orders to customers.
• Managing sold items that are unexpectedly out of stock.
• Scanning and quality-checking orders to ensure customers receive the correct products in good condition.
• Performing other ad hoc tasks as required.

Why we will love you

At IKEA, we are passionate about creating great customer experiences. That is why we are looking for someone who is passionate about delivering excellent customer service and is not afraid to take a hands-on approach. Your background may be varied; what matters most is that you enjoy meeting many people every day and are comfortable with physical work.

We also value that you:
• Enjoys meeting different people every day and makes customers feel welcome and cared for.
• Thrive in a role with routine tasks.
• Have strong logical thinking skills and attention to detail.
• Work independently and demonstrate discipline in your daily work.
• Stays calm in a busy environment and is comfortable making decisions that help both customers and the team.

Our team within IKEA

You will become part of a strong and supportive team of both full-time and part-time co-workers within our customer relations area, which also includes the Checkout team, Returns, and Entrance/Småland. Together, we work hard to create a great experience for every customer who visits us, and we collaborate closely with colleagues across the store every day.
This means you'll have the opportunity to work with many different people, build valuable relationships, and become part of a team where we support each other, share responsibilities, and succeed together. We are committed to creating an inclusive workplace where everyone can be themselves and feel welcome for who they are.
We will provide you with the training and support you need to feel confident, comfortable, and well-equipped to succeed in your role.

Questions and support? Let's connect!

If you have any questions about the position, you are welcome to contact Customer Experience Team Leader, Clara Navas, at clara.navas@ingka.ikea.com.

Please note that we only accept applications submitted through our recruitment system and do not accept applications sent by email.

Further information

• The position is based on 8-15hours per week on average, in accordance with the flexible part-time provisions set out in the HK Handel collective agreement. This means that you are guaranteed an average of 8 hours per week, and your working hours cannot exceed an average of 15 hours per week. Please ensure that you meet the requirements for flexible part-time employment (generally, you must be a student, pensioner, or have another job with significantly more working hours).
• You should expect to work 1-2 closing shifts on weekdays and every other weekend, including both Saturdays and Sundays. We work in the time frame of 08:00AM to 20:45PM. For part timers a week day shift starts at 16:00PM.
• IKEA is a diverse workplace, and therefore some of your colleagues communicate primarily in English.
• We follow the HK retail collective agreement and offer a wide range of benefits, including an employee discount, massage scheme, bonus programme, staff canteen, health insurance through PFA, and much more.
• As part of the recruitment process, you may be asked to provide a criminal record certificate.
• Preferred start date: November 1, 2026, or earlier.
• Apply no later than September 1st, 2026.
• Please note: We review applications on an ongoing basis and reserve the right to close the vacancy once we have received a sufficient number of relevant applications.

At IKEA, we believe in people – not perfect CVs. What matters most is your energy and your willingness to make a difference. Apply now – whether you are young, a senior, or somewhere in between!