Job Description

About the opportunity Join an enterprise AI vision platform company to troubleshoot and resolve complex Kubernetes, infrastructure, and deployment challenges for high-impact video analytics software.

About our client Our client is an enterprise AI vision platform company specializing in high-impact video analytics software.

What you'll do

• Provide Tier 2 / Tier 3 technical support to enterprise customers.
• Troubleshoot Kubernetes-based deployments, software, infrastructure, hardware, networking, and configuration issues.
• Reproduce customer environments and run tests to diagnose technical problems.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Manage and resolve technical support tickets.
• Collaborate with Engineering, Sales, and Customer Success teams.
• Escalate complex issues and product bugs to Engineering and help drive them to resolution.
• Clearly communicate technical findings, workarounds, and resolutions to customers.

What you bring (must-haves)

• 2+ years of technical support experience, preferably in Tier 2 / Tier 3 support.
• Strong hands-on Kubernetes experience in production environments.
• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments.
• Experience working directly with customers in a technical capacity.
• Strong written and verbal English communication skills (conversational English is mandatory).
• Ability to independently investigate complex technical issues and collaborate with engineering teams.
• LATAM-based candidate available to work U.S. East Coast business hours.

Bonus points for (nice-to-haves)

• Experience with video analytics software, AI vision platforms, or media streaming/processing infrastructure.

Perks & benefits 💻 Equipment provided — none of that "bring your own device" stuff here 🛡️ Full back-office support — Legal, Accounting, HR Business Partner, and Delivery team 🧭 Career and cultural mentoring — how to show up, stand out, and navigate US work culture 🗣️ Free English lessons with a native speaker 🤝 Referral bonus — recommend Ubi to your tech friends and get paid for it 🏖️ Florianópolis HQ always open — 100% remote, but the office is there whenever you want it.

How the process works

1. Interview with our Tech Recruiter (+ quick AI assessment, if needed)
2. Client interview process (varies by company)
3. Offer 🎉
4. Onboarding with full Ubiminds support

Why Ubiminds? With 9 years in the market and GPTW-certified, Ubiminds connects Latin American tech professionals with software companies in the US and Canada. Hundreds of professionals in data, design, product, and engineering are already growing in North American teams with our support. We're with you throughout the entire journey — Recruitment, Legal, Accounting, PeopleOps, and career guidance — so you can thrive internationally with confidence.